Administrative Assistant II

NMSU; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

New Mexico State University seeks an Administrative Assistant II to support the NM EDGE program. Based in Albuquerque, NM, this role provides customer service, handles class materials, and delivers administrative support for both in-person and virtual sessions.

The successful candidate will maintain records, process certificates, proctor classes, and assist with graduation audits while coordinating with instructors and staff in a fast-paced environment.

Qualifications

• High School diploma + 1 years of relevant experience, or higher degree.

Responsibilities

• Provide administrative support to the NM EDGE program including customer service, answering phone and email inquiries.
• Assist students with electronic access to their student accounts, and electronic preparation of class materials and class delivery.
• Generate class completion certificates and distribute them with the help of the student worker.
• Handle mail in and out and maintain electronic records in filing system.
• Print/copy materials as needed; scan sign-in sheets and tests; file properly.
• Assist with graduation audits, class proctoring, and general program support.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School diploma

Higher degree

Job description

Department Contact:Christy Green, 505-224-4058,[e-mail]

Internal or External Search:External - Open to all applicants

Advertising Summary: Join the NM EDGE Program with New Mexico State University Cooperative Extension Service as an Administrative Assistant II and help support one of the state's premier professional development programs for public sector employees. Based in Albuquerque, NM, this position is ideal for a customer-focused, detail-oriented professional who enjoys providing administrative support and delivering exceptional service to a diverse group of learners and stakeholders. The Administrative Assistant II serves as a key point of contact for NM EDGE participants, providing assistance with phone and email inquiries, student account access, class preparation, and program operations. Responsibilities include maintaining electronic records, coordinating class materials, processing and distributing certificates, handling mail services, supporting graduation audits, proctoring classes, and assisting with both virtual and in-person program delivery. The position plays an important role in ensuring smooth day-to-day operations and a positive experience for students and instructors. Successful candidates will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The ideal candidate demonstrates professionalism, sound judgment, and excellent communication skills while interacting with elected officials, public employees, students, and community partners from across New Mexico. This full-time position offers a standard Monday-Friday schedule, competitive benefits through New Mexico State University, and the opportunity to contribute to workforce development initiatives that strengthen public service throughout the state. Individuals who thrive in a collaborative environment and enjoy supporting educational programs are encouraged to apply.

Position Details

PositionTitle: Administrative Assistant II

College/Division: Cooperative Extension Service

Department: 310000-COOPERATIVE EXTENSION SERVICE

Location: NMSU satellite location

Offsite Location (if applicable): NMSU ABQ Center

Target Hourly/Salary Rate: $16.83

Appointment Full-time Equivalency: 1.0

FLSA Status:Non-Exempt

Bargaining Unit Announcement: This is a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding:Not Applicable

Standard Work Schedule:Standard (M-F, 8-5)

Job Duties and Responsibilities: Provide administrative support to the NM EDGE program including customer service, answering phone and email inquiries, assisting students with electronic access to their student accounts, assisting with electronic preparation of class materials and class delivery, generating class completion certificates and preparing their distribution with the assistance of our student worker, handling mail both receiving and dispensing, maintenance of records in our electronic filing system, printing/copying materials as needed, scanning sign-in sheets and tests as needed and filing properly, assistance with graduation audits, class proctoring, and general program support in multiple areas. Must use good judgement when dealing with a broad clientele ranging from elected officials to their employees from every level of government and public service.

Qualifications

Required Education and Experience: High School diploma + 1 years of relevant experience, or higher degree.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: Light physical effort. Effort applies to no more than two (2) hours per day.

Lifting Requirements: Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds.

Risk: No or very limited exposure to physical risk.