Administrative Assistant I, Printing Services

Towson University; Towson (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition remission

Paid holidays

Job summary

Towson University seeks an Administrative Assistant I for Printing Services to enter incoming print work into the production management system, retrieve print jobs from the Digital StoreFront, and assist customers in person and by telephone.

The role emphasizes data entry, office software proficiency (Excel/Word/Access), and attention to detail while supporting print production workflows and invoicing processes.

Qualifications

• High School Diploma or GED.
• 2 years of administrative support experience.
• 30 college credits may substitute for experience on a year-for-year basis.
• Requires keyboarding and data entry skills; working knowledge of office practices, business English, spelling, punctuation, and grammar.
• Ability to communicate effectively orally and in writing; provide courteous customer service.
• Ability to plan, organize, prioritize, and complete multiple assignments with general supervision.
• Ability to learn and utilize specialized software related to print production, order management, financial processing, and reporting.

Responsibilities

• Retrieves all print jobs from the Digital StoreFront online ordering system, enters all incoming print work into the production management system, and assists in routing jobs to the appropriate production area or print station.
• Manages a departmental Purchasing Card (P-Card) for the purchase of office and printing supplies and reconciles expenditures monthly in Stratus.
• Screens and directs telephone calls, assists visitors, and responds to email inquiries; maintains the petty cash drawer and processes cash and check transactions.
• Prepares monthly Personal Billing invoices for print work not charged to departmental cost centers; prepares daily cash deposits; and generates weekly revenue and credit reports.
• Updates the department's Microsoft Access database through Reporting Desktop when new cost centers are added or modified.
• Prepares and sends print files to multiple networked printers.
• Modifies Microsoft Word and Excel documents; performs basic file prep for production workflows.
• Assists in preparing price quotations for print jobs using pricing guidelines and cost components.

Skills

Administrative support

Data entry

Customer service

Communication

Attention to detail

Phone etiquette

Education

High School Diploma

GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Administrative Assistant I, Printing Services

Job Description - Administrative Assistant I, Printing Services (260000P4)

Job Summary

Towson University (TU) has earned distinction as both a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 20,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivating the intellectual and personal growth of the entire university community.

The Administrative Assistant 1 provides moderately complex administrative, and clerical support to Printing Services by entering incoming print work into the production management system, retrieving print jobs from the Digital StoreFront online ordering system and assisting customers in person and by telephone.

Responsibilities and Duties

• Retrieves all print jobs from the Digital StoreFront online ordering system, enters all incoming hard-copy print work into the production management system, and assists in routing jobs to the appropriate production area or print station. Manages a departmental Purchasing Card (P-Card) for the purchase of office and printing supplies and reconciles expenditures monthly in Stratus.
• Screens and directs telephone calls, assists visitors, and responds to email inquiries. Maintains the petty cash drawer and processes cash and check transactions in accordance with university procedures.
• Prepares monthly Personal Billing invoices for print work not charged to departmental cost centers, grants, or other university accounts; prepares daily cash deposits using the Deposit Management System; and generates weekly revenue and credit reports. Updates the department's Microsoft Access database through Reporting Desktop when new cost centers are added or modified.
• Prepares and sends print files to multiple networked printers.
• Modifies and updates Microsoft Word and Excel documents in support of departmental operations and print production requirements. Makes customer-requested revisions to documents and performs basic file preparation tasks, including organizing and separating Excel worksheets into individual files as needed for production workflows.
• Assists in preparing price quotations for print jobs that are not covered by standard Digital StoreFront ordering options. Develops estimates using established pricing guidelines, individual job cost components, and comparable previous orders.
• Maintains departmental records and filing systems, including filing print work requests by date and maintaining records of supply purchases, vendors, purchase dates, and inventory levels.
• Provides occasional support for print shop production and finishing operations, including hand collating, operating copiers for small print jobs, manually inserting materials into envelopes when project requirements exceed equipment capacity, and assisting with other production tasks as needed.

Qualifications and Skills

Minimum Qualifications

• High School Diploma or GED.
• 2 years of experience providing administrative support.
• Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
• Requires keyboarding and data entry skills. Working knowledge of office practices and procedures, business English, spelling, punctuation, and grammar.
• Ability to perform basic mathematical calculations and maintain accurate records.
• Ability to communicate effectively both orally and in writing, follow oral and written instructions, and provide courteous customer service.
• Ability to plan, organize, prioritize, and complete multiple ongoing assignments with general supervision.
• Ability to maintain accuracy and attention to detail while working in a fast-paced environment and managing competing priorities.
• Ability to learn and utilize specialized software applications related to print production, order management, financial processing, and reporting.

Preferred qualifications

• Proficiency with Microsoft Office applications, particularly Microsoft Excel and Microsoft Word; experience in print production, copy center, or similar customer service operations; experience preparing and transmitting files to networked printers; experience with invoicing, cash handling, and financial recordkeeping; and experience maintaining databases, reports, and departmental records.

Salary and Benefits

$45,375 annually and full University benefits that includes annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. Applicants with TU or USM service may receive salary credit. When applicable, a 2.5% increase may be added to the annual salary, pending successful completion of the initial six-month probationary period, for this position.

Organization

Operations

Primary Location

Main Campus

Job Posting

Oct 6, 2026

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to: [e-mail]

Towson University is a smoke-free campus.