Administrative Assistant I - Circulation Clerk

amarillo; United States; Presencial; USD 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full city benefits

Descripción de la vacante

The City of Amarillo seeks an Administrative Assistant I - Circulation Clerk to support library operations in the Circulation Department. You will handle cards issuance, checkouts, renewals, holds, and customer service.

This full-time role requires attention to detail, basic cash handling, and ability to work evenings and weekends. Prior clerical or customer service experience is preferred.

Formación

• High school diploma or GED required; prior customer service experience preferred.
• Ability to type at least 30 WPM and use basic office software.
• Familiarity with library policies, circulation rules, and holds/renewals procedures.

Responsabilidades

• Issue library cards to patrons and check materials in and out.
• Process renewals and holds; assist with payments for fines and fees.
• Maintain accurate patron and item records; generate cash reports.
• Assist Circulation Supervisor and supervise part-time staff in absence of supervisor.
• Ensure materials are shelved properly and department cleanliness is maintained.

Conocimientos

Customer Service

Teamwork

Records Management

Data Entry

Cash Handling

Organizational Skills

Verbal Communication

Problem-Solving

Educación

High School Diploma or GED

Herramientas

Library Management System

Credit Card Terminals

Typing 30 WPM

Descripción del empleo

JOB TITLE: Administrative Assistant I - Circulation Clerk

JOB CLASS: CLR400

PAY GRADE: G01

FLSA STATUS: Non-exempt

BUSINESS UNIT NAME: Library

REPORTS TO: Administrative Assistant III - Circulation Dept. Supervisor

SUPERVISORY WORK: Minimal

STARTING PAY: $27,830.40 per year. ($13.38 per hour.) Full City benefits.

SUMMARY

Library Circulation Clerks manage the lending process by issuing cards to patrons, checking materials in and out, and handling renewals and holds. They provide customer service by answering questions and assisting with inquiries, processing payments for fines and fees, and maintaining accurate patron records. Circulation Clerks may also supervise part‑time staff in the absence of the Circulation Department Supervisor, generate cash reports, decorate their department, and ensure materials are properly shelved.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent Customer Service and Teamwork Skills: Provides prompt, friendly, and courteous assistance to patrons both in person and over the phone. Addresses general inquiries and effectively refers patrons to appropriate departments or staff members. Works collaboratively with library staff to contribute positively to the work environment. Meticulous in maintaining accurate records and handling special loans.
• Knowledge of Library Operations: Understands circulation policies, loan periods, renewals, holds, fines, and the interlibrary loan processes. Familiar with library management systems for data entry, issuing cards to patrons, and materials processing.
• Technical Knowledge: Proficient in using computers, telephones, credit card terminals, and standard office equipment. Able to handle non-automated circulation statistics.
• Cash Handling Skills: Experienced in processing payments, making change, issuing receipts for fines and fees, and handling credit card transactions. Capable of preparing cash reports.
• Effective Communication Skills: Capable of notifying patrons about holds, overdue items, or damaged materials with strong verbal and written skills.
• Problem-Solving Skills: Promptly reports maintenance issues and quickly adapts to new situations.
• Organizational Ability: Accurately sorts and shelves library materials. Efficiently manages multiple tasks such as processing materials and handling patron requests.
• Strong Clerical Abilities: Skilled in record-keeping, maintaining patron and item records. Able to prepare statistical reports, submit time sheets, and complete administrative forms.

REQUIRED QUALIFICATIONS

Graduation from a standard high school or an equivalency degree such as a GED is required. At least one year of prior customer service experience is required, and one year of clerical experience plus the ability to type at the rate of not less than 30 words per minute is preferred. Must be able to utilize independent judgment and maintain accuracy and speed. Additionally, must be able to spell, alphabetize, and use correct grammar.

WORK ENVIRONMENT

This full-time, 40-hour-per-week position requires evening and some weekend work (one night per week, alternating Fridays and Saturdays, and one Sunday every four weeks). Full performance of duties requires physical stamina. Circulation clerks must stand for considerable periods of time, lift and carry stacks of books weighing up to 20 pounds, and push loaded book trucks for short distances - all of which requires agility in stooping, lifting, and bending.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.