ADMINISTRATIVE ASSISTANT I - CIRCULATION CLERK

Amarillo; Amarillo (TX); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full benefits

Job summary

City of Amarillo is seeking an Administrative Assistant I – Circulation Clerk to support lending operations in the Library. You will issue library cards, check materials in/out, process holds, and handle fines and fees while maintaining accurate records.

The role requires a high school diploma or GED, with at least one year of customer service experience and a typing speed of 30 wpm. Evening/weekend availability and physical stamina are required.

Qualifications

• Graduation from a standard high school or GED is required.
• At least 1 year of prior customer service experience required; typing ≥30 wpm preferred.
• Ability to spell, alphabetize and use correct grammar; use independent judgment.

Responsibilities

• Issue cards to patrons, check materials in and out, and manage renewals and holds.
• Provide customer service in person and over the phone; assist patrons and staff.
• Process fines and fees, maintain accurate patron records, and generate cash reports.
• May supervise part-time staff and prepare administrative forms as needed.

Skills

Customer service

Teamwork

Data entry

Cash handling

Office software

Education

High school diploma or GED

Tools

Library management system

Credit card terminals

Computers

Job description

**JOB TITLE:** Administrative Assistant I – Circulation Clerk**JOB CLASS:** CLR400**PAY GRADE:** G01**FLSA STATUS:** Non-exempt**BUSINESS UNIT NAME:** Library**REPORTS TO:** Administrative Assistant III – Circulation Dept. Supervisor**SUPERVISORY WORK:** Minimal**STARTING PAY:** $27,830.40 per year. ($13.38 per hour.) Full City benefits. **SUMMARY**Library Circulation Clerks manage the lending process by issuing cards to patrons, checking materials in and out, and handling renewals and holds. They provide customer service by answering questions and assisting with inquiries, processing payments for fines and fees, and maintaining accurate patron records. Circulation Clerks may also supervise part-time staff in the absence of the Circulation Department Supervisor, generate cash reports, decorate their department, and ensure materials are properly shelved.**KNOWLEDGE, SKILLS, AND ABILITIES**Successful candidates will be able to serve the public using the knowledge, skills, and abilities that follow: * **Excellent Customer Service and Teamwork Skills:** Provides prompt, friendly, and courteous assistance to patrons both in person and over the phone. Addresses general inquiries and effectively refers patrons to appropriate departments or staff members. Works collaboratively with library staff to contribute positively to the work environment. Meticulous in maintaining accurate records and handling special loans.* **Knowledge of Library Operations**: Understands circulation policies, loan periods, renewals, holds, fines, and the interlibrary loan processes. Familiar with library management systems for data entry, issuing cards to patrons, and materials processing.* **Technical Knowledge:** Proficient in using computers, telephones, credit card terminals, and standard office equipment. Able to handle non-automated circulation statistics.* **Cash Handling Skills:** Experienced in processing payments, making change, issuing receipts for fines and fees, and handling credit card transactions. Capable of preparing cash reports.* **Effective Communication Skills:** Capable of notifying patrons about holds, overdue items, or damaged materials with strong verbal and written skills.* **Problem-Solving Skills:** Promptly reports maintenance issues and quickly adapts to new situations.* **Organizational Ability:** Accurately sorts and shelves library materials. Efficiently manages multiple tasks such as processing materials and handling patron requests.* **Strong Clerical Abilities:** Skilled in record-keeping, maintaining patron and item records. Able to prepare statistical reports, submit time sheets, and complete administrative forms.**REQUIRED QUALIFICATIONS**Graduation from a standard high school or an equivalency degree such as a GED is required. At least one year of prior customer service experience is required, and one year of clerical experience plus the ability to type at the rate of not less than 30 words per minute is preferred. Must be able to utilize independent judgment and maintain accuracy and speed. Additionally, must be able to spell, alphabetize, and use correct grammar.**WORK ENVIRONMENT**This full-time, 40-hour-per-week position requires evening and some weekend work (one night per week, alternating Fridays and Saturdays, and one Sunday every four weeks). Full performance of duties requires physical stamina. Circulation clerks must stand for considerable periods of time, lift and carry stacks of books weighing up to 20 pounds, and push loaded book trucks for short distances – all of which requires agility in stooping, lifting, and bending.The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.