Administrative Assistant I

Acadia Healthcare; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Semi-Annual Bonus Program

Medical, Dental, and Vision insurance

Competitive 401(k) plan

Paid vacation and sick time

Early morning hours offering a great w

Work-life balance

Job summary

Springfield Comprehensive Treatment Center (CTC), part of Acadia Healthcare's network, is hiring an Administrative Assistant (Front Desk Receptionist) in Springfield, MA. The role supports the clinic with front-desk duties, patient enrollment, billing assists, and general office workflow.

Hours are full-time, with standard shifts Monday through Friday and flexible start times. Benefits include health, dental, vision insurance, a semi-annual bonus, a 401(k) plan, paid vacation and sick time, and

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Experience in medical/clinic admin is a plus.
• Strong organization and communication skills.

Responsibilities

• Perform general administrative tasks per clinic procedures.
• Answer phones, assist with billing and typing.
• Manage front desk during peak hours.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with insurance/billing reports as necessary.
• May assist with patient drug testing procedures.
• Perform other duties as assigned.

Skills

Front desk reception

Communication skills

Time management

Education

High School Diploma or Equivalent

Associate’s degree preferred

Tools

Microsoft Office

Job description

Overview

Outpatient Opioid Treatment Program (OTP)

Now Hiring: Administrative Assistant (Front Desk Receptionist)

Full TimeHours:

• Monday - Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM

Our Benefits:

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunityfor growth that is second to none in the industry

Our Team:

Springfield Comprehensive Treatment Center (CTC), located in Springfield, MAis part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support.

Transforming Lives with Community & Compassion:

With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being.

Your Job as an Office Assistant:

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Job Responsibilities:

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. SpringfieldCTC provides a reasonable hourly range of compensationfor roles that may be hired in Massachusetts as set forth below

Responsibilities

ESSENTIAL FUNCTIONS:

• Support managers and employees through a variety of tasks related to organization and communication.
• Responsible for confidential and time sensitive material.
• Familiar with a variety of the field's concepts, practices and procedures.
• Effectively communicate via phone and email ensuring that all duties are completed accurately, delivered with high quality and in a timely manner.
• Attend meetings and take accurate minutes.

• May responsible for accurate and timely physician credentialing.
• May direct and lead the work of others.
• May manage and coordinate administrative programs and office activities.
• Create spreadsheets, manage databases and prepare presentations, reports and documents as needed.
• Answer telephones and take messages or transfer calls.

• May cover the reception desk when required.
• Calendar management, schedule appointments, update calendars and arrange staff meetings

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Associate’s degree preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not Applicable

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.