Administrative Support I

Acadia Healthcare; Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Semi-Annual Bonus Program

Medical, Dental, and Vision insurance

Competitive 401(k) plan

Paid vacation and sick time

Early morning hours offering a great工作

Opportunityfor growth in the industry

Job summary

Acadia Healthcare's Springfield Comprehensive Treatment Center (CTC) is hiring an Office Assistant in Springfield, MA. This full-time role supports clinic operations, handles front-desk tasks, patient check-ins, and basic billing, under HIPAA guidelines, to ensure smooth daily workflows.

You will assist with enrollment, scheduling, records management, and coordination with clinical staff. A strong organizational mindset and compassionate communication are essential for patient-centered care.

Qualifications

• Requires high school diploma or equivalent and healthcare admin experience.
• Experience with front desk, billing, scheduling, and patient check-in.
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2.

Responsibilities

• Handle front desk duties during peak hours.
• Assist with patient enrollments and insurance/billing reports.
• Perform general administrative tasks and maintain organized records.
• Support clinical staff and patients with administrative needs.

Skills

Administrative experience

Front desk duties

Phone answering

Billing / insurance support

Data entry

Organization & multitasking

Communication

Confidentiality & HIPAA knowledge

Education

High school diploma or equivalent

Job description

Overview

Outpatient Opioid Treatment Program (OTP)

Now Hiring: Office Assistant

Full TimeHours:

• Monday - Friday, 10:00 AM - 6:00 PM

Our Benefits:

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunityfor growth that is second to none in the industry

Our Team:

Springfield Comprehensive Treatment Center (CTC), located in Springfield, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support.

Transforming Lives with Community & Compassion:

With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being.

Your Job as an Office Assistant:

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Job Responsibilities:

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. SpringfieldCTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below.Role Location: Massachusetts

Calculated Salary Range for therole: $17.00-$18.00 per hour

Where Passion Meets Purpose. Join Our Team!

Our compassionate team is dedicated to empowering individuals on their recovery journey, providing high-quality care, offering unwavering support, and fostering a patient-centered approach to healing. Through evidence-based treatment and a commitment to whole-person wellness, our team members play a vital role in helping individuals reclaim their lives. If you’re passionate about making a difference and want to be part of a supportive, mission-driven team committed to transforming lives and strengthening local communities, we encourage you to apply today. Join us in delivering dedicated care and meaningful recovery support.

Qualifications

Your Education, Skills, and Qualifications:

• High school diploma or equivalent required

• Previous administrative experience in a healthcare setting

• Comfortable working in an opioid treatment program (OTP) / recovery environment

• Skilled in answering phones, greeting patients, and providing front-desk support

• Experience with billing processes, patient check-in, and appointment scheduling

• Proficient with computer systems, word processing, and basic data entry

• Familiarity with office equipment and general clerical duties (scanning, faxing, filing)

• Strong organizational skills, attention to detail, and ability to multitask

• Professional and courteous communication skills (in person, by phone, and in writing)

• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations

• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.

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