Administrative Support I

Comprehensive Treatment Centers; Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Semi-Annual Bonus

Health insurance - medical, dental & V

401(k) plan

Paid vacation and sick time

Early morning hours

Growth opportunities

Job summary

Springfield Comprehensive Treatment Center (CTC) in Springfield, MA, is hiring an Office Assistant for full-time hours Mon-Fri, 10:00 AM–6:00 PM. The role supports clinic operations, front-desk tasks, and patient enrollment, with benefits including medical/dental/vision, 401(k), and paid time off.

The Administrative Support position requires strongorganization, multitasking, and professional communication to assist clinicians and patients in a recovery-focused OTP environment.

Qualifications

• High school diploma or equivalent required.
• Healthcare administrative experience preferred.
• Comfortable working in OTP/recovery environment.
• Proficient with phones, front-desk support, scheduling.
• HIPAA/42 CFR Part 2 confidentiality compliance.
• Strong organizational, detail-oriented, multitasking abilities.
• Excellent communication skills in person, by phone, and in writing.

Responsibilities

• Perform general administrative tasks per clinic procedures.
• Handle telephones, billing, typing/word processing, filing.
• Front desk duties during peak hours or when staff are unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with insurance/billing reports as necessary.
• Assist with patient drug testing procedures as needed.
• Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Multitasking

Communication skills

HIPAA awareness

Education

High school diploma or equivalent

Tools

Microsoft Word

Billing software

Job description

Outpatient Opioid Treatment Program (OTP)

Now Hiring: Office Assistant

Full Time Hours

• Monday - Friday, 10:00 AM - 6:00 PM

Our Benefits

• Semi-Annual Bonus Program
• Medical, Dental, and Vision insurance
• Competitive 401(k) plan
• Paid vacation and sick time
• Early morning hours offering a great work/life balance
• Opportunity for growth that is second to none in the industry

Our Team

Springfield Comprehensive Treatment Center (CTC), located in Springfield, MA, is part of Acadia Healthcare's Comprehensive Treatment Centers—the nation's leader in medication-assisted treatment (MAT) for individuals seeking recovery from Opioid Use Disorder. We provide a continuum of care that includes Medication-Assisted Treatment (MAT), Office-Based Addiction Treatment (OBAT), Intensive Outpatient Programs (IOP), and mobile treatment units. Our approach to holistic addiction care extends beyond clinical treatment, incorporating recovery coaching, community outreach and partnerships to ensure patients receive comprehensive, patient-centered support.

Transforming Lives With Community & Compassion

With 14 outpatient opioid treatment programs (OTPs) across Massachusetts and Rhode Island, we’re breaking down barriers to care and supporting long-term recovery. Our CTC clinics partner with nursing homes, justice systems, and community groups to provide holistic, patient-centered care. From wellness initiatives and holiday celebrations to yoga and animal therapy, we foster a supportive environment for healing and whole-person well-being.

Your Job As An Office Assistant

The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Job Responsibilities

• Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
• May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
• Operate the front desk duties during peak hours or when primary staff in unavailable.
• Sort, organize and maintain office records.
• Assist with new patient enrollments as necessary.
• Assist with various insurance/billing reports as necessary.
• May assist with patient drug testing procedures; and,
• Perform other duties as assigned.

Compensation for roles at Springfield CTC varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. Springfield CTC provides a reasonable hourly range of compensation for roles that may be hired in Massachusetts as set forth below.

Role Location: Massachusetts

Calculated Salary Range for the role: $17.00-$18.00 per hour

Your Education, Skills, And Qualifications

• High school diploma or equivalent required
• Previous administrative experience in a healthcare setting
• Comfortable working in an opioid treatment program (OTP) / recovery environment
• Skilled in answering phones, greeting patients, and providing front-desk support
• Experience with billing processes, patient check-in, and appointment scheduling
• Proficient with computer systems, word processing, and basic data entry
• Familiarity with office equipment and general clerical duties (scanning, faxing, filing)
• Strong organizational skills, attention to detail, and ability to multitask
• Professional and courteous communication skills (in person, by phone, and in writing)
• Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations
• Dependable, team-oriented mindset with a focus on supporting clinical staff and patients

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal, and local laws.

AHCTC