Administrative Assistant (El Paso)

Texas Workforce Commission; El Paso (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Family Friendly Workplace

Competitive salary

Retirement plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

Texas Workforce Commission in El Paso seeks an Administrative Assistant II to provide routine administrative support, maintain filing systems, handle UI documents, and assist with case processing under moderate supervision. The position is located at 1359 Lomaland Dr, El Paso, TX.

Candidates should have about one year of relevant experience, and academic credits may count toward qualifications. Typing 40 wpm and proficiency in Word, Excel, Outlook, and Internet Explorer are required, with

Qualifications

• One year of full-time experience in administrative support or related office practices.
• Academic credits may count toward experience qualifications.

Responsibilities

• Handle information by phone and enter data into the computer system as needed.
• Receive and sort mail and faxes and process UI documents and correspondence.
• Review, route, and quality-check forms and documents for accuracy.
• Assist in disseminating information about the UI filing process and eligibility requirements.
• Meet deadlines and complete tasks related to claims processing and re-qualification.

Skills

Typing 40 wpm

Bilingual English/Spanish

MS Word/Excel/Outlook

Communication skills

Education

Relevant academic credits

Tools

Microsoft Word

Excel

Outlook

Internet Explorer

Job description

Job Description - Administrative Assistant (El Paso) (827237)

Job Description

Description

WHO WE ARE

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, TX in the West Texas Tele-Center.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHAT YOU WILL DO

The Administrative Assistant II performs routine (journey-level) administrative support work. Work involves disseminating information, maintaining filing systems and performing internal administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.

YOU WILL BE TRUSTED TO

• Communicate with individuals by phone to retrieve information (such as correct mailing addresses) and may simultaneously enter basic data into the computer system.
• Receive and sort faxes and incoming/returned mail.
• Record, screen and processes Employer Responses, and re-sends if discrepancies are detected or creates cases if needed.
• Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Use the scanner, will process all appeal documentation that arrives on a daily basis.
• Use File Net to quality check all documents as needed.
• Answer the door intercom and provide visitors with general information to address their questions
• Assist in dissemination of basic information by answering basic questions regarding the UI filing process and eligibility requirements, in addition to resetting or providing instruction on how to set up personal identification numbers.
• Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.
• May prepare and provide claimants copies of requested documents or correspondence and answer related questions.
• May research information to solve customer service problems.
• Process specific tasks such as re-qualification, sufficient subsequent wages, work wage additions, ineligibility reviews, employer verification forms, and/or work search log verifications.
• Adhere to strict deadlines.
• Perform related work as assigned.

YOU QUALIFY WITH

• One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports
• Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH

• Experience in a government benefits or other benefits/insurance program
• Handling of applications and eligibility determination experience
• Prior customer service and/or call-center experience
• Ability to type 40 words per minute with minimal errors
• Experience using computers
• Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
• Excellent verbal and written communication skills
• Bilingual (English and Spanish)

YOU GAIN

• A Family Friendly Certified Workplace
• Competitive salary: $2,799.65/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

Primary Location

El Paso: 1359 Lomaland Dr (320-4061) 1359 Lomaland Dr Ste 300 El Paso 79935-5201