Administrative Assistant/Customer Support Specialist

Hire Authority, Inc.; Houston (TX); On-site; USD 47,000 - 50,000; Full time

Job summary

Our client is a medical device company in Southwest Houston (Meyerland area) seeking an Administrative Assistant/Customer Support Specialist. The role centers on professional communication with customers, sales reps, and distributors, and providing sales support.

You will assist with shipping, QA, and precise ERP data entry to support operations. The ideal candidate has some college, strong organizational and communication skills, and experience with ERP systems (NetSuite is a plus).

Qualifications

• Some college preferred.
• Previous administrative assistant and/or customer service experience strongly preferred.
• Experience with ERP systems (NetSuite preferred) is a plus.
• Excellent organizational skills and professional communication.

Responsibilities

• Professional communication and responding to inquiries from customers, sales representatives, and distributors.
• Provide sales support to sales representatives and distributors.
• Assist with shipping and receiving of products (FedEx, UPS, DHL).
• Assist with Quality Assurance to ensure products meet quality standards.
• Perform accurate data entry of inspections, shipments, and inventory transactions into ERP system.
• Work in a team dynamic with customer service, logistics, quality, and sales departments.
• Accept and implement coaching to improve individual and team performance.

Skills

Communication

Teamwork

Detail oriented

Organization

Education

Some college

Tools

ERP (NetSuite)

Job description

Our client is searching for an Administrative Assistant/Customer Support Specialist for their medical device company located in Southwest Houston (Meyerland area). The ideal candidate would be a well-organized and detail oriented individual with strong communication skills who is able to work well in a team dynamic. The salary range for this position is $47,000-$50,000 per year.

Duties/Responsibilities:

• Professional communication and responding to inquiries from customers, sales representatives, and distributors.
• Provide sales support to sales representatives and distributors.
• Assist with shipping and receiving of products (FedEx, UPS, DHL).
• Assist with Quality Assurance to make sure products meet applicable quality standards.
• Perform accurate data entry of inspections, shipments, and inventory transactions into ERP system.
• Work in a team dynamic along with customer service, logistics, quality, and sales departments.
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Requirements:

• Some college preferred.
• Previous administrative assistant and/or customer service experience strongly preferred.
• Experience with ERP systems (NetSuite preferred) is a plus.
• Excellent organizational skills.
• Professional demeanor and excellent communicator (verbal and written).