Administrative Assistant: Customer-Driven Operations Support

Washingtongenerators; Kent (WA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid vacation

Job summary

Washington Generators is seeking an Administrative Assistant to support our Sales and Operations teams by handling information requests, preparing correspondence, and coordinating in-home consultations and installations for our Field Staff.

You will be the heartbeat of the office, keeping schedules, organizing files, and ensuring confidential material is handled discreetly while delivering outstanding customer service.

Qualifications

• 3+ years' experience in customer service, administrative or project management
• Advanced customer service skill set
• Ability to multi-task within fast-paced work environment
• Strong organizational skills
• High school diploma or general education degree (GED)
• Demonstrated ability to maintain confidentiality and exercise discretion
• Expert level in Microsoft Word, Excel, Outlook, Google Docs, Dropbox

Responsibilities

• Talk with customers over the phone.
• Type reports, memos, letters and other documents using word relevant computer software.
• Perform general office duties such as ordering supplies and maintaining records management database systems.
• File and retrieve documents, records and reports.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the company, including those of a sensitive or confidential nature
• Determines appropriate course of action, referral, or response to field staff and customers.
• Organize and schedule meetings and appointments.
• Develop and update administrative systems to make them more efficient.
• Answer phone calls and direct calls to appropriate parties or take messages.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned

Skills

Customer service

Organizational skills

Multitasking

Microsoft Word

Excel

Outlook

Google Docs

Dropbox

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Google Docs

Dropbox

Job description

Washington Generators is seeking an Administrative Assistant to support our Sales and Operations teams by handling information requests, preparing correspondence, and coordinating in-home consultations and installations for our Field Staff.

You will be the heartbeat of the office, keeping schedules, organizing files, and ensuring confidential material is handled discreetly while delivering outstanding customer service.