Administrative Assistant - Client Support (Hybrid)

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 55,000; Full time

Job summary

University of Michigan is hiring an Administrative Assistant Intermediate for the University Center for Language and Literacy (UCLL) within MARI. You will be the first contact for clients, handling calls, messages, and in-person interactions with a courteous, professional approach.

The role emphasizes coordinating schedules, supporting families, and maintaining confidential information while collaborating with clinicians and staff.

Qualifications

• 1+ years of healthcare setting experience performing administrative tasks.
• Experience working with faculty, students, and staff.
• Excellent customer service skills and comfort discussing and collecting co-pays.
• Experience with Google Workspace and Microsoft Office.
• Experience scheduling Zoom meetings.
• Experience using an electronic medical record system (EMR).
• Experience handling confidential information.

Responsibilities

• Welcome and assist clients and families daily, including delivering schedules.
• Coordinate recreation activities and weekend programs for clients.
• Organize client rooms, binders, and events; assist with parking and access.
• Maintain HIPAA and PHI confidentiality and privacy.
• Oversee distribution of customer satisfaction surveys and feedback.
• Procure clinical materials, track orders, receipts, and inventory.
• Collaborate with IT on staff-related issues and onboarding.

Skills

Healthcare admin

Customer service

Google Workspace

Microsoft Office

Zoom scheduling

EMR systems

Data privacy

Tools

Google Workspace

Microsoft Office

Zoom

Job description

University of Michigan is hiring an Administrative Assistant Intermediate for the University Center for Language and Literacy (UCLL) within MARI. You will be the first contact for clients, handling calls, messages, and in-person interactions with a courteous, professional approach.

The role emphasizes coordinating schedules, supporting families, and maintaining confidential information while collaborating with clinicians and staff.