Administrative Assistant Inter

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 55,000; Full time

Job summary

University of Michigan is hiring an Administrative Assistant Intermediate for the University Center for Language and Literacy (UCLL) within MARI. You will be the first contact for clients, handling calls, messages, and in-person interactions with a courteous, professional approach.

The role emphasizes coordinating schedules, supporting families, and maintaining confidential information while collaborating with clinicians and staff.

Qualifications

• 1+ years of healthcare setting experience performing administrative tasks.
• Experience working with faculty, students, and staff.
• Excellent customer service skills and comfort discussing and collecting co-pays.
• Experience with Google Workspace and Microsoft Office.
• Experience scheduling Zoom meetings.
• Experience using an electronic medical record system (EMR).
• Experience handling confidential information.

Responsibilities

• Welcome and assist clients and families daily, including delivering schedules.
• Coordinate recreation activities and weekend programs for clients.
• Organize client rooms, binders, and events; assist with parking and access.
• Maintain HIPAA and PHI confidentiality and privacy.
• Oversee distribution of customer satisfaction surveys and feedback.
• Procure clinical materials, track orders, receipts, and inventory.
• Collaborate with IT on staff-related issues and onboarding.

Skills

Healthcare admin

Customer service

Google Workspace

Microsoft Office

Zoom scheduling

EMR systems

Data privacy

Tools

Google Workspace

Microsoft Office

Zoom

Job description

We are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, August 29, at 9:00 p.m. ET through Sunday, August 30, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.

Who We Are

MARI provides mental health and language and literacy services to the U-M community and the general public. Established almost 90 years ago, MARI remains one of the few clinical providers administered through U-M central campus (i.e., we are not part of Michigan Medicine).

Learn More About the Work We Do at MARI

• Visit the Get to Know MAR I page to learn more about our Institute. The page was designed for recruiting trainees, but provides insights into our training approach, the people involved, our office, and life in Ann Arbor.
• Check out the 2025 MARI annual report to learn more about the depth and volume of services we provide, who our clients are, and more.

Job Summary

The University Center for Language and Literacy (UCLL) within MARI is hiring an Administrative Assistant Intermediate. As the Administrative Assistant, you would be the key in building client relationships as the first contact, on the phone, through written messages, or in person.

Responsibilities*

• Welcome and support clients and families daily, including delivering client schedules.
• Develop recreation activities for clients and families ( weekend activities, dinner clubs, care partner outings).
• Prepare and organize client rooms, binders, start/end-of-session parties, and help with parking issues, including U of M's parking system.
• Maintain individual rights to privacy and confidentiality (i.e., HIPAA and PHI protection).
• Oversee distribution of customer satisfaction surveys.
• Purchase clinical materials and tools; track orders, receipts, inventory, and reconcile P-card.
• Organize data, upload client paperwork into CT.
• Process and track client payments and donations.
• Manage building maintenance issues.
• Communicate and follow up with vendors (Iron Mountain, Culligan, Xerox).
• Collaborate with IT on staff-related issues.
• Help with volunteer interviews and onboarding at UCLL.
• Create content for UMAP social media (Instagram, Facebook).
• Support our clinicians and training directors.

Required Qualifications*

• 1+ years of working in a healthcare setting (or related field), completing administrative tasks.
• Experience working with faculty, students, and staff.
• Excellent customer service skills and comfort discussing and collecting co-pays.
• Experience with Google Workspace and Microsoft Office.
• Previous experience scheduling and managing Zoom meetings.
• Previous experience using an electronic medical record system
• Experience handling confidential items.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off.
• A retirement plan that provides two-for-one matching contributions with immediate vesting.
• Many choices for comprehensive health insurance.
• Life insurance.
• Long-term disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

• Visa sponsorship is not available for this position.
• Initially, this position will be 100% onsite; however, one day of remote work is available after 6 months. The hours are 7:30 a.m. - 4 p.m. Monday through Friday, but may change as MARI office hours expand; some evenings are required.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.