Administrative Assistant | Billing & Customer Support

Monroechamber; Davenport (IA); On-site; USD 26,000 - 29,000; Full time

Job summary

QPS Employment Group is recruiting for an Administrative Assistant in Davenport, IA. This full-time role offers $19.00-$21.00 per hour and the potential for hire after performance.

The position involves processing invoices, accounts payable/receivable support, answering calls, assisting customers in person or by email, and maintaining organized filing systems. Strong organizational and communication skills are essential. Experience with accounting or printing software is preferred.

Qualifications

• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• High attention to detail and accuracy.
• Proficiency with computers and Microsoft Office programs.
• Experience with accounting software or print management software is preferred.
• Ability to work independently while contributing to a team environment.
• Previous experience in office administration, bookkeeping, customer service, or commercial printing is preferred.

Responsibilities

• Enter vendor bills and maintain accurate accounting records.
• Prepare and process customer invoices accurately and in a timely manner.
• Monitor accounts receivable and follow up on past-due customer invoices.
• Answer incoming phone calls and direct inquiries professionally.
• Assist customers in person, by phone, and via email with order questions and general support.
• Maintain organized paper and electronic filing systems.
• Support front-office bindery operations by organizing, checking, and preparing completed jobs for delivery or customer pickup.
• Contact customers regarding completed orders awaiting pickup.
• Review and manage outsourced (sublet) work, ensuring purchase orders, vendor invoices, and customer billing are accurate.
• Review work orders for completeness and accuracy.
• Communicate with production staff to help ensure jobs move efficiently through the shop.
• Perform general administrative and office support duties as assigned.

Skills

Organizational skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Tools

Accounting software

Print management software

Microsoft Office

Job description

QPS Employment Group is recruiting for an Administrative Assistant in Davenport, IA. This full-time role offers $19.00-$21.00 per hour and the potential for hire after performance.

The position involves processing invoices, accounts payable/receivable support, answering calls, assisting customers in person or by email, and maintaining organized filing systems. Strong organizational and communication skills are essential. Experience with accounting or printing software is preferred.