Administrative Assistant - Area Resource Center

Community Action Partnership Belknap-Merrimack Counties; Laconia (NH); On-site; USD 32,000 - 40,000; Full time

Job summary

Community Action Partnership of Belknap-Merrimack Counties (CAPBM) is hiring an Administrative Assistant for the Laconia Area Resource Center. The role involves greeting visitors, screening calls, and maintaining records to ensure smooth daily operations.

We value customer service, attention to detail, independence, and teamwork. Proficiency with Word, Excel, and Teams is required to support office tasks and program needs.

Qualifications

• One year of office or customer service experience.
• Customer service skills and the ability to work with the public.
• Ability to work independently, multi-task, and maintain accuracy.
• Computer skills using Microsoft Word, Teams, and Excel.

Responsibilities

• Greet and screen all visitors and direct inquiries to the appropriate staff.
• Answer and route telephone calls and maintain office records.
• Organize the area resources and assist eligible clients with their food pantry visit as needed.
• Provide basic information to clients and refer them to local resources.

Skills

Customer service

Independence

Multi-tasking

Attention to detail

Tools

Microsoft Word

Teams

Excel

Job description

Community Action Partnership of Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Job Title: Administrative Assistant - Area Resource Center

Location: Laconia Area Resource Center

Hours: 37.5 hours/week

Salary Description: $19.29/hour

About Community Action Partnership Belknap-Merrimack Counties (CAPBM):

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It's Like to Work Here:

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day in the Life as an Administrative Assistant:

As an Administrative Assistant, you will greet and screen all visitors, answer and direct telephone calls, and maintain records and files as necessary for office operation. Your day will involve:

• Answering telephone inquiries, determining needs, and making appropriate referrals to Agency programs.
• Greeting and referring visitors or callers to appropriate staff and/or Agency programs.
• Organizing the food pantry and assisting eligible clients with their food pantry visit.
• Providing basic information for clients and referring them to outside local resources.
• Filing and completing general office duties as well other tasks assigned by the Area Center Site Coordinator.

Your role will directly contribute to a positive participant experience and to the overall operation of the Area Resource Center.

Requirements

Qualifications to Be an Administrative Assistant in the Area Resource Center:

To excel in this role, you'll need:

Experience

• One year of prior office or customer service experience.
• Customer service skills and the ability to work with the public.
• Ability to work independently, multi-task, and maintain accuracy.
• Computer skills using Microsoft Word, Teams, and Excel.

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.