Administrative Assistant 1 (PCN 082149)

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

State of Alaska in Anchorage seeks an Administrative Assistant 1 to support licensing activities and provide administrative support for the Division of Corporations, Business & Professional Licensing. You will assist customers in person and via phone/email, ensuring timely, accurate, and professional assistance while backing up the administrative team.

The role emphasizes growth, teamwork, and learning, with opportunities to advance through the ranks within the licensing section and prepare for

Qualifications

• Six months of advanced clerical experience, e.g., Office Assistant 2 or Accounting Clerk with the State of Alaska or equivalent.
• Six months of post-secondary education, vocational education, or advanced-level clerical experience; 3 semester hours = 1 month, 150 hours = 1 month.

Responsibilities

• Review complex or questionable applications and determine eligibility using criteria, rules, and policies.
• Compose letters and memoranda; complete forms accurately using multiple sources; assist with time sheets and related admin tasks.
• Provide internal and external customer support via in-person, phone, and email.

Skills

Organization & Detail

Communication skills

Adaptability

Self-motivation

Customer service

Education

Advanced clerical experience

Post-secondary education optional

Job description

The Division of Corporations, Business & Professional Licensing, is recruiting for an Administrative Assistant 1 located in Anchorage!

We are an agency that values internal growth, with many staff advancing through the ranks over time. This position is intended to support licensing activities and offers an excellent opportunity for the incumbent to learn about professional licensing and prepare for the next step in their career with us. The role provides technical and administrative support for the State of Alaska’s Professional Licensing section and involves working with a wide variety of processes that use multiple technologies, proprietary software, applications, and media specific to the licensing unit.

In addition to core licensing responsibilities, this position also serves as backup support to the administrative team and will work directly with customers both in person and via phone and email ensuring they receive timely, accurate, and professional assistance.

Our organization, mission, and culture:

The Division of Corporations, Business and Professional Licensing is a place where people can build meaningful and lasting careers. Our mission is to ensure that competent, professional, and well regulated commercial services are available to Alaska consumers. We are proud to be an agency that values growth, learning, and teamwork.

Our work is guided by core commitments that shape who we are:

• Customer Service: We take pride in helping Alaskans and supporting the professionals and businesses we serve.
• Participation: We value and recognize the contributions of our staff everyone plays a role in our success.
• Quality: We strive for excellence through careful attention to detail and continuous improvement.
• Openness: We foster a collaborative environment where teamwork, creativity, and fresh ideas are always welcome.

Benefits of joining our team:

We foster personal growth, independent work and judgement. Our office offers a fun, team oriented atmosphere with a strong emphasis on excellent customer service.

The working conditions you can expect:

Corporations, Business and Professional Licensing is in downtown Anchorage on the 15th floor of the Alaska State Office Building.

Workstations have new furniture and ergonomic lifting desktops. The daily work environment is fast paced with priorities continuously changing. This position will work in the office supporting licensure for multiple programs and acting as a backup to the Admin team.

Who we are looking for:

1. Organization and Attention to Detail: Ability to remain organized with projects and multiple email inbox management, thorough when performing work and display of a high level of effort and commitment towards performing work.
2. Communication Skills: Strong interpersonal communication abilities; ability to communicate clearly and concisely in writing or verbally; ability to write with minimal typos or grammatical errors.
3. Adaptability: Adjusts planned work based on priorities and needs as they arise; ability to provide critical thinking to address multiple demands and competing priorities.
4. Self-Motivated and Managed: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
5. Customer Service: Anticipates and meets the needs of both internal and external customers.

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

• -Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• -Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

For specific information in reference to the position please contact the hiring manager at:

Karmen Saviers

Administrative Assistant 3

[e-mail]