Administrative Assistant 2

Alaskajobs; Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Paid leave

Telework when appropriate

Job summary

Division of Corporations, Business & Professional Licensing in Anchorage seeks an Administrative Assistant 2 to lead the front-line team, recruit and train reception staff, and support license applicants. You will respond to inquiries in person, by phone, and by email, ensuring welcoming, efficient service.

The role emphasizes supervision, process improvement, and building a strong team in a fast-paced, service-focused environment.

Qualifications

• Six months of entry-level technical experience in administrative areas such as HR, accounting, administration, and procurement.
• One year of advanced-level clerical experience.
• One year of post-secondary education (32 sem hrs or 48 quarter hrs equals 1 year).
• One year of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience.

Responsibilities

• Recruit, train, and supervise Anchorage front-line reception staff.
• Assist license applicants and respond to questions from the public in person, by phone, and via email.
• Set priorities, assign and review work, and evaluate staff performance.

Skills

Customer service

Leadership

Staff training

Team supervision

Communication

Education

Post-secondary education (1 year)

Advanced clerical experience (1 year)

Job description

Job Description

The Division of Corporations, Business & Professional Licensing, is recruiting for an Administrative Assistant 2 located in Anchorage!

What you will be doing:

The Administrative Assistant 2 plays a key role in supporting the Division of Corporations, Business and Professional Licensing in the Anchorage office. This is a dynamic position that leads a hardworking team of Office Assistant 2 and Administrative Assistant 1.

In this role, you’ll recruit, train, and supervise Anchorage’s front-line reception staff the team that keeps the Anchorage office running smoothly. They assist license applicants, respond to questions from the public in person, by phone, and through email, and help ensure every interaction is welcoming and efficient.

As the team’s leader, the incumbent sets priorities, assigns and reviews work, evaluates performance, and helps guide staff development. This is an exciting opportunity for someone who enjoys building strong teams, improving processes, and being at the center of a fast paced, service focused environment.

Our o

rganization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing is to inspire public confidence through balanced regulation of competent professional and business services. Our dynamic organization administers more than 40 licensing programs and assists 21 licensing boards in fulfilling our mission. Our daily focus is on stakeholder collaboration to ensure Alaska's professionals can get to work safely and quickly.

We prize teamwork, flexibility, and positivity. To learn more about our agency, please visit our website:

https://www.commerce.alaska.gov/web/cbpl

The benefits of joining our team:

We foster personal growth, independent work, and professional judgement. Our office offers a fast-paced, team-oriented atmosphere with a strong emphasis on providing excellent customer service. This position offers a benefits package, paid leave, and the ability to telework when appropriate.

The working environment you can expect:

This position is located on the 15

th

floor of the Atwood building in downtown Anchorage. Our daily working environment is busy with a high volume of customer contact. Our team is highly focused with exceptional attention to detail. Working in the office is required and exception attendance is a must. Prior supervisory experience is not required to be successful in this position.

Who we are looking for:

If your job history demonstrates that you have Personal Accountability, customer service, teamwork, and the ability to be a leader please make sure that is reflected in your application.

This role is perfect for someone with an exceptional work ethic who genuinely enjoys bringing their best to the workplace every day. It calls for a person who is conscientious, someone who takes pride in their work, shows commitment, and is consistently responsible in how they approach every task.

Personal Accountability:

A big part of the job involves strong self-management. If you’re the kind of person who sets clear goals, takes initiative, stays motivated, and thrives when trusted to work independently, you’ll feel right at home here. It’s a fast-paced environment where your drive and follow through make a real difference.

Customer service

is at the heart of the position, and this is where the job becomes really rewarding. You’ll be anticipating needs, helping both internal staff and external customers, and contributing to high-quality service that keeps things running smoothly. If you love improving processes and creating positive experiences, this is a place where you can shine.

Teamwork

is also a major part of the culture. You’ll be building cooperation, trust, and team spirit while helping everyone move toward shared goals. It’s a fun and energetic environment where pride in the work and camaraderie really matter.

And as a leader,

you’ll set the tone. Leading by example is key you get to model the professionalism, positivity, and accountability you want to see in your team. For someone who enjoys inspiring others and creating a supportive, motivated work atmosphere, this role can be especially fulfillment.

Minimum Qualifications

Six months of entry-level technical experience in one or more administrative functional areas such as human resources, accounting, administration, and procurement. This experience includes work such as Administrative Assistant 1, Accounting Technician 1, Human Resource Technician 1, and similar classes with the State of Alaska or the equivalent with another employer.

OR

One year of advanced-level clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

One year of post-secondary education from an accredited college (32 semester hours or 48 quarter hours equals 1 year)

OR

One year of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

Examples of entry-level technical experience include:

• -Assisting in the preparation of reports reflecting the examinations made, discrepancies noted, and the corrective entries required for adjusting accounts. Assisting with the implementation of corrections.
• -Verifying the accuracy and completeness of accounting data and documents; determining the general ledger accounts, journals, and subsidiary accounts affected and the debit and credit entries to be made; determining the entries required to bring accounts into balance; preparing encumbrances, expenditures, adjustments, billings and other transaction documents for the account; and maintaining records of transactions and current status of accounts.
• -Preparing standard and ad hoc reports; making periodic projections and analyzing trends; notifying supervisor of need for additional promotional efforts; and recommending additional promotional materials or methods to secure optimum enrollment.
• -Receiving supply requests, reviewing and approving for completeness and conformity to guidelines. Preparing and processing various documents such as purchase orders, delivery orders, and bid specifications.

Examples of advanced clerical experience include:

• -Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• -Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Additional Required Information

At time of application applicant(s) are requested to submit:

A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications.

At time of interview applicants are requested to submit:

Copies of your most recent three (3) work evaluations

Three (3) professional references who have had supervisory responsibility over you along with their daytime contact phone numbers.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number o