Office Assistant 1 (PCN 063035M)

State of Alaska; Anchorage (AK); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Insurance Benefits

Retirement Benefits

Paid Leave

twelve paid holidays per year

Job summary

The Office of Children's Services (OCS) in Anchorage, Alaska, is recruiting for a full-time Office Assistant 1. The role handles discovery document processing, communications by phone and email, and file organization within a busy public office.

Candidates must meet minimum state qualifications, pass a background check, and be prepared to support front desk operations and routine clerical tasks as needed. This position emphasizes teamwork, accuracy, and excellent customer service.

Qualifications

• Background check, fingerprinting, and criminal records check required.
• Ability to communicate with agencies and the public by phone and email.
• Strong attention to detail and organizational skills.

Responsibilities

• Process all incoming and outgoing discovery documents.
• Communicate with agencies and the public by phone and email, processing documents.
• Create and organize case files, scan, file, and fax as needed.
• Perform daily courier service to OCS offsite offices and other agencies.
• Provide back-up support for the front desk and routine clerical duties.

Skills

Customer Service

Computer Skills

Interpersonal Skills

Attention To Detail

Clerical

Education

High school diploma or GED

Job description

THE RECRUITMENT PERIOD FOR THIS VACANCY HAS BEEN EXTENDED

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Office Assistant 1 located in Anchorage, Alaska.

What you will be doing

The Office Assistant 1 position is responsible for processing all incoming and outgoing discovery documents. Communicating with various agencies and the public over the phone and email, processing incoming/outgoing legal documents, creating case files, organizing case files, scanning, filing, faxing, and other duties as needed. Daily courier service to OCS offsite offices and other agencies. Other duties include back up support for the front desk and any other clerical duties as needed.

Our organization, mission and culture

Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of joining our team

This position provides a variety of responsibilities in an energetic, professional office environment. Ideal for anyone with great people and organizational skills, who also have excellent attention to detail. We are dedicated to our work and take pride in the amount of collaboration throughout the organization. We believe in enhancing the strengths of our staff by promoting training and professional development within the workplace.

There is the potential for transfers and promotions within the agency.

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• twelve paid holidays per year

Working environment you can expect

This position is located in the Anchorage Regional Office near the intersection of Tudor and C Street, in the Business Park BLVD., and is within walking distance to several amenities.

The Office of Children's Services promotes a commitment to work-life balance and an organizational culture that values each team member.

For information on the Anchorage community (including schools, hospitals, housing) please review Alaska Community Profiles.

We are seeking a candidate with the following competencies:

1. Customer Service: Maintains a professional demeanor when interacting with the public or other agencies, while providing timely, attentive service, making sure the customer's needs are met in a manner that reflects positively on our division.
2. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
3. Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
4. Attention To Detail: sees and pays attention to details; recognizes the component parts of a procedure or object, and can verify correctness or error in an individual part or procedure.
5. Clerical: applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards. Completes work independently with minimal supervision. Use skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.

Special Note

• All positions require a successful completion of a background investigation, including fingerprinting and a criminal records check.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for an Office Assistant 1, please go to the following link: https://www.governmentjobs.com/careers/Alaska/ classspecs

High school diploma or G.E.D.;

OR

Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);

OR

A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.

At time of interview applicant is requested to submit:

• A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
• A list of three (3) professional* references including daytime telephone numbers and email address; at least one (1) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor. The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

For specific information in reference to the position please contact the hiring manager at:

Name: Alicia Brault, Administrative Officer 2

Phone: [phone]

Email: [e-mail]