Administrative Assistant

Dutech Systems; Worcester (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Dutech Systems is seeking a friendly, organized receptionist for our Worcester regional office. You will greet callers and visitors, answer inquiries, and route information to the right teams, ensuring smooth daily operations.

The role requires strong communication, meticulous record-keeping, and proficiency with Microsoft Office. You will support a range of clerical tasks and coordinate meeting spaces, contributing to a welcoming, efficient office environment.

Qualifications

• Excellent customer support and service skills.
• Ability to follow written and oral instructions.
• Ability to exercise discretion in handling confidential information and to exercise sound judgment.
• Strong attention to detail and organization.
• Ability to maintain accurate records.
• Comfort in learning and working within IT systems.
• Proficiency in Microsoft Office applications.
• Knowledge of the organization of state government.

Responsibilities

• Greets callers warmly and ascertain reason for calling.
• Answers inquiries and provides routine information including necessary information for referrals to other internal and external units.
• Greets visitors at the regional office and ensures appropriate personnel are notified.
• Performs general clerical functions to support the regional office including handling mail and distributing mail to appropriate personnel.
• Maintains familiarity with office equipment and points of contact for additional support.
• Maintains appropriate stock of office supplies.
• Coordinating the use of meeting space for trainings and meetings.
• Other duties as assigned.

Skills

Customer service

Discretion & judgment

Attention to detail

Record keeping

IT systems familiarity

Organization

Knowledge of state government

Tools

Microsoft Office Suite

Job description

Description of Services:

Detailed Statement of Duties and Responsibilities

• Performs receptionist responsibilities including:
• Greets callers warmly and ascertain reason for calling
• Answers inquiries and provides routine information including necessary information for referrals to other internal and external units
• Greets visitors at the regional office and ensures appropriate personnel are notified
• Performs general clerical functions to support the regional office including:
• Handling all incoming and outgoing mail and distributing incoming mail to appropriate personnel
• Maintaining familiarity with office equipment and points of contact for additional support
• Maintaining appropriate stock of office supplies
• Coordinating the use of meeting space for trainings and meetings
• Other duties as assigned

Preferred Qualifications

• Excellent customer support and service skills
• Ability to follow written and oral instructions
• Ability to exercise discretion in handling confidential information and to exercise sound judgment
• Strong attention to detail and organization
• Ability to maintain accurate records
• Comfort in learning and working within IT systems
• Proficiency in Microsoft Office applications
• Knowledge of the organization of state government