Administrative Assistant

Tri-County Child And Family; Waterloo (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Hiring Bonus

401K

Paid Time Off

Student Loan Forgiveness Qualifying Em

Professional Development

Employee Assistance Program

Job summary

Tri-County Child & Family Development Council, Inc. (Head Start) is seeking an Administrative Assistant in Waterloo, IA. You will greet visitors, answer general inquiries, and route information to the appropriate staff while maintaining a welcoming front-office environment.

The role requires a high school diploma or GED, with preference for an associate degree or additional office administration training. Strong communication and confidentiality are essential.

Qualifications

• High School diploma or GED.
• Two years of customer service or clerical experience preferred.
• Experience with the public and families is preferred.

Responsibilities

• Greet and direct visitors and callers, providing a welcoming front-office experience.
• Respond to general inquiries and connect individuals with appropriate staff.
• Provide general clerical support and maintain front-office operations.

Skills

Oral and written communication

Customer service

Confidentiality

Education

High School diploma or GED

Associate degree/postsecondary training in Office Administration

Tools

Microsoft Office

Google Suites

Database system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant

Waterloo, IA, US

1 Attachments

Salary Range: $17.00 To $21.00 Hourly

Why Join Us?

• Impact: Play a pivotal role in closing the achievement gap for children in our community.
• Culture: Work within a supportive, mission-driven environment that values professional growth.
• Wage Scale: $17.00-$21.00 (Based on education and experience level)
• 40 hours/week; 12 months; Monday-Friday work week
• Hiring Bonus
• 401K
• Paid Time Off- Start earning immediately
• Student Loan Forgiveness Qualifying Employer
• Professional Development
• Employee Assistance Program

Role Overview:

The Administrative Assistant serves as the primary point of contact for individuals entering or contacting Tri-County Child & Family Development Council, Inc. (Head Start). This position creates a welcoming, professional, and responsive first experience for families, visitors, community partners, vendors, applicants, and staff. The Administrative Assistant greets and directs visitors, responds to general inquiries, connects individuals with appropriate staff and resources, manages front-office functions, and provides general clerical and administrative support to agency departments. This position helps ensure every person interacting with our agency is treated with professionalism, respect, compassion, and excellent customer service.

• High School diploma or GED.
  • Associate Degree or postsecondary training in Office Administration, Business Administration, Administrative Support, or a related field preferred.
• Two years of customer service, reception, administrative, clerical, office support, or related experience preferred.
• Experience working directly with the public, families, customers, or community members preferred.
• Effective oral and written communication skills.
• High ethical standards and demonstrated ability to maintain confidentiality.
• Computer Skills: Proficient in Microsoft Office, Google Suites & Database system
• Valid Iowa Driver's License & ability to be insured under agency policy
• Must be cleared & allowed to work in a childcare setting by the Iowa Department of Human Services