Administrative Assistant

LUME HAN PTE. LTD.; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

LUME HAN PTE. LTD. in Washington, DC is seeking an Admin cum Customer Service Executive to support daily operations and deliver excellent customer service in our beauty and skincare retail business.

You will handle customer enquiries, schedule appointments, maintain records, and assist with inventory and internal communications to ensure smooth operations. The ideal candidate has strong communication, attention to detail, and the ability to work independently or as part of a team in a fast-paced

Qualifications

• Minimum GCE 'O' Level, Nitec, Diploma, or equivalent qualification is preferred.
• Previous experience in administration, customer service, retail, or a related role is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and email.
• Comfortable using digital communication tools and maintaining electronic records.
• Strong organisational skills, attention to detail, and ability to multitask.
• Patient, service-oriented, and professional when handling customer enquiries.
• Able to work independently and collaboratively in a team.
• Candidates with no direct industry experience but who demonstrate relevant skills and a willingness to learn are welcome to apply.

Responsibilities

• Attend to customer enquiries through phone calls, messaging platforms, and other communication channels in a professional and timely manner.
• Provide accurate information about skincare products, services, promotions, appointments, and membership programmes.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Handle customer feedback and complaints professionally, escalating complex matters to the relevant team when necessary.
• Maintain positive customer relationships and support customer satisfaction and retention.
• Coordinate with retail and beauty teams to ensure smooth customer service and daily operations.
• Perform daily administrative duties, including data entry, filing, document preparation, and record maintenance.
• Maintain accurate customer databases, appointment records, enquiries, and service documentation.
• Assist with preparing reports, updating spreadsheets, and maintaining internal records.
• Support the preparation and distribution of internal communications and administrative documents.
• Assist with inventory records, stock coordination, and follow-up with relevant team members where required.
• Coordinate with internal departments and outlets to ensure administrative tasks are completed on time.
• Assist with daily outlet administration and other operational tasks as required.
• Maintain proper documentation and handle customer information confidentially.
• Follow company procedures and service standards to ensure consistent customer experiences.

Skills

Verbal and written communication

MS Office proficiency

Organisational skills

Attention to detail

Multitasking

Education

Diploma or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Email tools

Job description

Role Overview

We are looking for a responsible, organised, andcustomer-oriented Admin cum Customer Service Executive to support our dailyadministrative operations and deliver excellent customer service within ourbeauty and skincare retail business.

The successful candidate will handle customer enquiries,appointment coordination, administrative documentation, data entry, and generaloperational support. This role is suitable for someone with good communicationskills, strong attention to detail, and an interest in providing a positivecustomer experience in the beauty and wellness industry.

Key Responsibilities

Customer Service

• Attend to customer enquiries through phone calls, messaging platforms, and other communication channels in a professional and timely manner.
• Provide accurate information about skincare products, services, promotions, appointments, and membership programmes.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Handle customer feedback and complaints professionally, escalating complex matters to the relevant team when necessary.
• Maintain positive customer relationships and support customer satisfaction and retention.
• Coordinate with retail and beauty teams to ensure smooth customer service and daily operations.

Administrative Support

• Perform daily administrative duties, including data entry, filing, document preparation, and record maintenance.
• Maintain accurate customer databases, appointment records, enquiries, and service documentation.
• Assist with preparing reports, updating spreadsheets, and maintaining internal records.
• Support the preparation and distribution of internal communications and administrative documents.
• Assist with inventory records, stock coordination, and follow-up with relevant team members where required.
• Coordinate with internal departments and outlets to ensure administrative tasks are completed on time.

Retail and Operational Support

• Assist with customer follow-ups, promotional campaigns, and customer feedback collection.
• Support the coordination of product information, promotions, and retail activities.
• Assist with daily outlet administration and other operational tasks as required.
• Maintain proper documentation and handle customer information confidentially.
• Follow company procedures and service standards to ensure consistent customer experiences.

Requirements

• Minimum GCE 'O' Level, Nitec, Diploma, or equivalent qualification is preferred.
• Previous experience in administration, customer service, retail, or a related role is an advantage.
• Good verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and email.
• Comfortable using digital communication tools and maintaining electronic records.
• Strong organisational skills, attention to detail, and ability to multitask.
• Patient, service-oriented, and professional when handling customer enquiries.
• Able to work independently and collaboratively in a team.
• Candidates with no direct industry experience but who demonstrate relevant skills and a willingness to learn are welcome to apply.