Administrative Assistant

HomeTown Pharmacy; Shelby Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

HomeTown Pharmacy is seeking an Administrative Assistant to support the Pharmacy Services Department, helping improve dispensing and billing practices, file documents, assist with policy development, and share industry updates.

The role includes handling calls, emails, and other communications, providing helpdesk knowledge, coordinating multiple projects, and ensuring compliance with health and corporate standards.

Qualifications

• Minimum of 2 years administrative support experience.
• Strong computer skills and familiarity with office software systems.
• Willingness to become a licensed pharmacy technician within one year of employment.

Responsibilities

• Monitor and respond to Pharmacy Services departmental communications including phone, email, and messaging platforms promptly, professionally and in a positive tone.
• Provides quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk.
• Manage multiple projects and administrative tasks simultaneously.
• Works as a collaborative team member to meet the service goals of the Company
• Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.
• Scan, organize, and maintain corporate documentation and files.
• Tracks and organizes compliance documentation for all pharmacy locations
• Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.
• Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.
• Corrects submissions to Immunization Information Systems, as needed
• Processes and tracks returns, when requested
• Participates in Performance Improvement and Quality Assurance initiative
• Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.
• Maintain confidentiality with sensitive business, financial, and operational information.
• Assist with special projects and operational initiatives as assigned.

Skills

Administrative support

Customer service

Communication

Policy development

Job description

Essential Duties and Responsibilities

The Administrative Assistant is a member of the Pharmacy Services Department whose main responsibility is to support department teammates and teammates in the pharmacies to improve dispensing and billing practices, file company documents, assist with the creation of policy and procedures, communicate industry updates and provide customer service support through Pharmacy Services communication channels.

• Monitor and respond to Pharmacy Services departmental office communications including phone, email, and messaging platforms promptly, professionally and in a positive tone.
• Provides quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk.
• Manage multiple projects and administrative tasks simultaneously.
• Works as a collaborative team member to meet the service goals of the Company
• Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.
• Scan, organize, and maintain corporate documentation and files.
• Tracks and organizes compliance documentation for all pharmacy locations
• Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.
• Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.
• Corrects submissions to Immunization Information Systems, as needed
• Processes and tracks returns, when requested
• Participates in Performance Improvement and Quality Assurance initiative
• Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.
• Maintain confidentiality with sensitive business, financial, and operational information.
• Assist with special projects and operational initiatives as assigned.
• Minimum of 2 years administrative support experience
• Strong computer skills and familiarity with office software systems
• Willingness to become a licensed pharmacy technician within one year of employment