Pharmacy Technician

HomeTown Pharmacy; New Era (MI); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

HomeTown Pharmacy is seeking a Pharmacy Technician to support dispensing and billing practices within the Pharmacy Services Department. The role focuses on profitability through policy support, industry updates, and customer service channels.

You will collaborate with teammates, update pharmacy management systems, and assist with insurance details, audits, and data accuracy across locations, while maintaining compliance and a safe work environment.

Qualificações

• Licensed Pharmacy Technician
• Minimum of 2 years pharmacy experience with understanding of workflow, insurance coverage and billing practices
• Outstanding Customer Services Skills
• Effective Communication Skills
• Attention to detail
• Time Management
• Organization Skills
• Proficient Computer Skills
• Travel flexibility and availability

Responsabilidades

• Collaborate with team to meet service goals of the Company.
• Respond to telephone, email, chats and direct inquiries with quick, efficient service.
• Provide quality service and knowledge through HomeTown's Pharmacy Services helpdesk.
• Routinely update files in pharmacy management systems (RX30, QS1, etc.) for accuracy and profitability.
• Call pharmacies, patients, insurers and providers to obtain information or clarifications on dispensing, insurance, audits, etc.
• Enter patient information into the pharmacy database to assist with proper billing.
• Track and organize compliance documentation for all pharmacy locations.
• Maintain a safe workplace by adhering to health codes and corporate standards.
• Expand understanding of insurance, billing, eligibility checks and prior authorizations to benefit pharmacies.
• Correct submissions to Immunization Information Systems as needed.
• Process and track returns when requested.
• Educate teammates on relevant topics and practice updates.
• Participate in Performance Improvement and Quality Assurance initiatives.
• Prepare and review opportunity reports for network improvement.

Conhecimentos

Licensed Pharmacy Technician

Customer service

Communication skills

Attention to detail

Time management

Organization

Computer skills

Travel flexibility

Ferramentas

RX30

QS1

Descrição da oferta de emprego

The Pharmacy Technician is a member of the Pharmacy Services Department whose main responsibility is to generate profitability by supporting our pharmacy teammates dispensing and billing practices, creating necessary policy and procedures, communicating industry updates, trouble-shooting challenges and providing customer service support through Pharmacy Services communication channels.

Essential Duties and Responsibilities

• Works as a collaborative team member to meet the service goals of the Company
• Creates a positive environment when responding to all telephone, email, messaging systems (chats) and direct inquiries as well as providing quick and efficient service
• Provides quality service and knowledge expertise through HomeTown's Pharmacy Services helpdesk
• Routinely updates files in the pharmacy management systems (RX30, QS1, etc.) to ensure data is accurate, productivity is maximized and financial opportunities are optimized.
• Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.
• Accurately enters patient information into the pharmacy database to assist with proper billing
• Tracks and organizes compliance documentation for all pharmacy locations
• Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.
• Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.
• Corrects submissions to Immunization Information Systems, as needed
• Processes and tracks returns, when requested
• Educates teammates on relevant topics and practice updates
• Participates in Performance Improvement and Quality Assurance initiatives
• Prepares and reviews opportunity reports for improvement across the network
• Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.

Minimum Requirements

• Licensed Pharmacy Technician
• Minimum of 2 years pharmacy experience with an understanding of pharmacy workflow, insurance coverage and billing practices
• Outstanding Customer Services Skills
• Effective Communication Skills
• Attention to detail
• Time Management
• Organization Skills
• Proficient Computer Skills
• Travel flexibility and availability