Pharmacy Technician

HomeTown Pharmacy; Shelby Township (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

HomeTown Pharmacy is seeking a Pharmacy Technician to join the Pharmacy Services Department. You will support dispensing and billing practices, update management systems, and communicate with patients, insurers, and providers to ensure accurate and timely information.

The role emphasizes customer service, attention to detail, and collaboration with a team to maintain compliance and improve network performance.

Qualifications

• Minimum of 2 years pharmacy experience with an understanding of pharmacy workflow, insurance coverage and billing practices.
• Licensed Pharmacy Technician with strong customer service and communication skills.
• Proficient with pharmacy software and billing processes; attention to detail required.

Responsibilities

• Collaborate with team to meet service goals of the Company.
• Respond to calls, emails, chats, and inquiries with quick, efficient service.
• Provide knowledge through HomeTown's Pharmacy Services helpdesk.
• Update patient and prescription data in management systems for accuracy and efficiency.
• Communicate with pharmacies, patients, insurers, and providers for information and clarifications.
• Assist with billing, eligibility checks, and prior authorizations as needed.
• Educate teammates on topics and participate in QA initiatives.
• Maintain compliance documentation across locations.

Skills

Customer service

Communication

Attention to detail

Time management

Organization

Computer skills

Travel flexibility

Education

Licensed Pharmacy Technician

Tools

RX30

QS1

Job description

The Pharmacy Technician is a member of the Pharmacy Services Department whose main responsibility is to generate profitability by supporting our pharmacy teammates dispensing and billing practices, creating necessary policy and procedures, communicating industry updates, trouble-shooting challenges and providing customer service support through Pharmacy Services communication channels.

Essential Duties and Responsibilities

Works as a collaborative team member to meet the service goals of the Company

Creates a positive environment when responding to all telephone, email, messaging systems (chats) and direct inquiries as well as providing quick and efficient service

Provides quality service and knowledge expertise through HomeTown's Pharmacy Services helpdesk

Routinely updates files in the pharmacy management systems (RX30, QS1, etc.) to ensure data is accurate, productivity is maximized and financial opportunities are optimized.

Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.

Accurately enters patient information into the pharmacy database to assist with proper billing

Tracks and organizes compliance documentation for all pharmacy locations

Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.

Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.

Corrects submissions to Immunization Information Systems, as needed

Processes and tracks returns, when requested

Educates teammates on relevant topics and practice updates

Participates in Performance Improvement and Quality Assurance initiatives

Prepares and reviews opportunity reports for improvement across the network

Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.

Minimum Requirements:

• Licensed Pharmacy Technician
• Minimum of 2 years pharmacy experience with an understanding of pharmacy workflow, insurance coverage and billing practices
• Outstanding Customer Services Skills
• Effective Communication Skills
• Attention to detail
• Time Management
• Organization Skills
• Proficient Computer Skills
• Travel flexibility and availability