Lead Pharmacy Technician

KPH HEALTHCARE SERVICES, INC; Morristown (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

KPH Healthcare Services, Inc. in Morristown, VT is seeking a Pharmacy Clerk to assist the professional staff with triaging, processing and delivering prescriptions.

The role supports pharmacy inventory management and third-party receivables while helping hire and train new employees. You will also assist the pharmacist with inventory tasks and ensure daily operations run smoothly, maintaining accuracy, privacy, and adherence to regulatory requirements.

Qualifications

• Experience in a pharmacy or retail setting preferred.
• Familiarity with HIPAA and patient privacy requirements.
• Ability to manage inventory, data entry, and cash handling.

Responsibilities

• Assist in triaging, processing and delivering prescriptions.
• Support inventory management and third-party receivables.
• Assist hiring and training of new employees.
• Assist pharmacist with inventory tasks and quality checks.
• Handle administrative duties and customer inquiries.

Skills

Pharmacy operations

Inventory management

Customer service

Phone handling

Cash register

Tools

Pharmacy management system

POS system

Third-party claims processing

Job description

Job Summary

Assist the professional staff in the triaging, processing and delivery of prescriptions to the patient. Assist in the management of the Pharmacy Inventory and Third Party Receivables. Assists in the hiring and training of new employees. Assists the pharmacist in proper inventory management.

Core Competencies

• Perform the duties of a Pharmacy Clerk as needed including, but not limited to running cash register and answering telephones
• Intermediate to advanced understanding of pharmacy technology – included is product dispensing, data entry, and adjudication workflow steps
• Inventory management – proficient in inventory management including ordering & receiving processes, inventory freshness; proficient with return to stocks and cycle counting
• Regulatory & Operational Compliance – Proficient in all state and federal regulations ensuring compliance with the law; understands and ensures we follow company operational policies & procedures
• Executes the plan – able to learn and understand specific aspects of the pharmacy management system (i.e., reception and release to patient queues) as well as our POS system; follows instructions and completes tasks with a sense of urgency; responsible for daily department standards
• Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls
• Ensure that every prescription has been checked by a pharmacist prior to dispensing to the patient
• Assist in the initial submission, and resubmission (as required) of all third party claims
• Locating prescription files and other manual records from storage as needed
• Prepare and file manual records for pharmacist signatures and review
• Integrity/Ethical Behavior – acts with integrity always; never willing to compromise integrity; behaves in a manner consistent with company standards; understands and fully complies with all HIPPA compliance standards
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned
• Assist and oversee all aspects of pharmacy workflow (Data Entry to Customer Pickup)
• Ensures all pharmacy staff provides quality customer service
• Must stay current with all State and Federal requirements as well as corporate goals and initiatives
• Responsible for completing all mandatory and regulatory training programs
• Assists the supervising pharmacist with monitoring and reporting quality assurance events
• Assists the supervising pharmacist with pharmacy inventory tasks such as returns, outdates, and transmission and receiving of all orders from our suppliers
• Assists the supervising pharmacist with ensuring all loss prevention policies are followed by staff
• Assists the supervising pharmacist with monthly and quarterly controlled substance cycle counts
• Facilitates communication from the supervising pharmacist and upper management to pharmacy department personnel
• Responsible for assisting in the scheduling of pharmacy staff to ensure payroll and productivity budget guidelines are met, as well as monitoring staff PTO usage
• Attend training/management programs as requested by the supervising pharmacist
• Monitoring all lines of communication (Email/Natural Insights/Phone), and relays information to pharmacy staff
• Assists with MTM and other adherence programs to achieve corporate defined goals