Administrative Assistant

HomeTown Pharmacy Inc; Grant Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

HomeTown Pharmacy Inc is seeking an Administrative Assistant to support the Pharmacy Services Department, assist with dispensing and billing documentation, file company papers, and contribute to policy/procedure development.

The role requires at least 2 years of administrative support experience, strong computer skills, and a willingness to become a licensed pharmacy technician within one year. You will collaborate with multiple teams and handle customer service inquiries.

Qualifications

• Minimum of 2 years administrative support experience.
• Strong computer skills and familiarity with office software systems.
• Willingness to become a licensed pharmacy technician within one year of employment.

Responsibilities

• Support Pharmacy Services department teammates to improve dispensing and billing practices.
• Monitor and respond to communications via phone, email, and messaging platforms.
• Provide helpdesk support and customer service through Pharmacy Services channels.
• Maintain and organize corporate documentation and files.
• Track compliance documentation for all pharmacy locations.
• Assist with special projects and operational initiatives.

Skills

Administrative support

Strong computer skills

Customer service

Office software

Tools

Office software suites

Job description

Essential Duties and Responsibilities

The Administrative Assistant is a member of the Pharmacy Services Department whose main responsibility is to support department teammates and teammates in the pharmacies to improve dispensing and billing practices, file company documents, assist with the creation of policy and procedures, communicate industry updates and provide customer service support through Pharmacy Services communication channels.

• Monitor and respond to Pharmacy Services departmental office communications including phone, email, and messaging platforms promptly, professionally and in a positive tone.
• Provides quality service and knowledge expertise through HomeTown’s Pharmacy Services helpdesk.
• Manage multiple projects and administrative tasks simultaneously.
• Works as a collaborative team member to meet the service goals of the Company
• Calls pharmacies, patients, insurance companies and provider offices when needed to obtain additional information or clarifications related to dispensing prescriptions, insurance details, audits, etc.
• Scan, organize, and maintain corporate documentation and files.
• Tracks and organizes compliance documentation for all pharmacy locations
• Maintains a safe workplace environment by adhering to health code guidelines and corporate standards.
• Utilizes and expands their understanding of insurance companies, billing practices, eligibility checks, secondary pay sources and prior authorizations to benefit the pharmacies and Company.
• Corrects submissions to Immunization Information Systems, as needed
• Processes and tracks returns, when requested
• Participates in Performance Improvement and Quality Assurance initiative
• Maintaining accuracy of corporate accounts, reconciling charges and performing account receivable functions.
• Maintain confidentiality with sensitive business, financial, and operational information.
• Assist with special projects and operational initiatives as assigned.
• Minimum of 2 years administrative support experience
• Strong computer skills and familiarity with office software systems
• Willingness to become a licensed pharmacy technician within one year of employment