Administrative Assistant

Acro Service Corp; San Leandro (CA); On-site; USD 34,440 - 38,572; Part time

Job summary

A leading service company based in California seeks a detail-oriented Service Coordinator to enhance field operations. The ideal candidate will support repair activities and administrative tasks, ensuring efficient workflows. Required skills include strong customer service experience, knowledge of elevator operations, and proficiency in Microsoft Office. This contract position offers a work environment focused on collaboration in a high-volume setting, supporting various operational functions.

Qualifications

• 2+ years of customer service experience in a high call-volume, operations-heavy environment.
• Experience in elevator repair administration or mechanical service coordination is preferred.
• Strong communication skills (verbal and written).

Responsibilities

• Review, analyze, process, and document parts requests accurately.
• Support the Repair Superintendent with closing repairs and scheduling.
• Process non-billable repairs and manage repair payroll, including submissions.

Skills

Customer service experience

Knowledge of elevator parts

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Strong communication skills

Organizational skills

Tools

Oracle database

Job description

1 day ago Be among the first 25 applicants

This range is provided by Acro Service Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Operations & Supply Chain Enthusiast | Business Development Executive in EdTech | Strong in CRM, MS Office & Cross-Functional Collaborations.

We are looking for a highly organized and detail-driven Service Coordinator to support our repair and field operations team. This role requires strong communication, scheduling, and administrative skills, with the ability to manage a fast-paced, high-volume workflow. Experience in elevator service, mechanical repair environments, or field service coordination is preferred.

Key Responsibilities

• Review, analyze, process, and document parts requests with accuracy and adherence to company standards.
• Support the Repair Superintendent with closing repairs, scheduling, and technician tasking.
• Process non-billable repairs and manage repair payroll, including manual time and expense entries and weekly payroll submissions.
• Review dispatch callback reports and ensure all morning service callbacks are accounted for.
• Monitor unassigned tickets and coordinate with the Service Superintendent or Service Manager for proper allocation.
• Maintain and update shared calendars, On-Call Manager, On-Car List, and provide daily dispatch notifications.
• Track Down Car List updates and communicate status changes to dispatch.
• Provide timely status updates to National Accounts, customers, and internal teams on open work orders, completed callbacks, and repairs.
• Update evening tickets with the correct monthly work order numbers.
• Track field employee vacation requests and update the Ops tracking system accordingly.
• Act as a liaison between branch operations and regional dispatch.
• Conduct research and generate reports for the Service Manager (account history, work in process, routing, missed service, sick units, billable call reviews, etc.).
• Assign assistant tickets to mechanics as needed.

Qualifications

• 2+ years of customer service experience in a high call-volume, operations-heavy environment.
• Experience in elevator repair administration or mechanical service coordination is preferred.
• Knowledge of elevator parts or 5+ years of elevator technical exposure is a plus.
• Proficiency in Microsoft Word, Excel, and heavy Outlook usage required.
• Oracle database knowledge is preferred.
• Strong communication skills (verbal and written).
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Demonstrated collaboration skills, ethical conduct, discretion, and reliability.
• Solid financial awareness for payroll and cost corrections.
• Strong presentation skills and technical aptitude.

Seniority level

Associate

Employment type

Contract

Job function

Administrative, Project Management, and Strategy/Planning

Industries

Manufacturing, Office Administration, and Repair and Maintenance

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