Administrative Assistant

Dave Syverson Inc; Rochester (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Dave Syverson Truck Center in Rochester, MN is seeking an experienced office assistant to support our service department. You will handle phones, emails, scheduling, and paperwork to keep operations running smoothly.

The role emphasizes customer care, accurate data entry, and reliable billing support in a fast-paced truck service environment.

Pay is based on experience, and team members enjoy a motivated, energetic workplace with opportunities to grow.

Qualifications

• Experience in an office assistant role preferred.
• Familiarity with service‑oriented environments is a plus.
• Strong written and verbal communication.
• Ability to multitask and prioritize in a busy shop setting.
• Attention to detail and accurate record-keeping.
• Pay is based on experience.

Responsibilities

• Provide administrative support to the service department, including calls, emails, and paperwork.
• Interact with customers in person and by phone to book appointments.
• Maintain and update service records, warranty information, and vehicle histories.

Skills

Administrative Support

Customer Service

Data Entry

Appointment Scheduling

Filing and Documentation

Billing and Invoicing

Job description

About us

Dave Syverson Truck Center has been in the heavy-duty truck service industry since 1977. We repair all types of trucks and Class A diesel motor homes. We strive to be the best service center in Minnesota! If you want to work in a motivating, energetic and fun environment, then Dave Syverson Truck Centers is the place for you. To get a better look at what we do, checkout our Facebook page or visit our website www.syversontruck.com

The ideal candidate will have experience working as a office assistant and have experience within a service oriented environment.

Responsibilities

• Administrative Support: You will provide comprehensive administrative support to the service department, including answering phone calls, responding to emails, and managing paperwork. Your ability to maintain clear and effective communication with customers, suppliers, and internal staff is vital.
• Customer Service: A large part of your role will involve interacting with customers, both in person and over the phone. You will assist in scheduling appointments, addressing inquiries, and ensuring that clients feel well taken care of during their service experience.
• Data Entry: Accurate record-keeping is essential in the heavy truck service industry. You will be responsible for maintaining and updating service records, warranty information, and vehicle histories in our database.
• Appointment Scheduling: Efficiently manage service appointments by coordinating with customers and technicians, ensuring that the service bay stays busy but well-organized.
• Filing and Documentation: Maintain organized and up-to-date records, including invoices, work orders, and service manuals.
• Billing and Invoicing: Assist with generating invoices for completed services, ensuring accuracy and timeliness.

Experience

• Previous experience working in a similar assistant role is preferred
• Familiarity with heavy truck terminology and procedures is a plus
• Strong customer service skills, with the ability to handle difficult situations calmly and professionally
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Experience in office management beneficial
• Pay is based off experience