Administrative Assistant

Dave Syverson Truck Center - Rochester, MN; Rochester (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dave Syverson Truck Centers in Rochester, MN is seeking an office assistant to support the service department. You will answer calls, respond to emails, and manage paperwork while maintaining clear communication with customers, suppliers and staff.

The ideal candidate has prior experience in an assistant role in a service setting, strong multitasking and organizational skills, and a customer‑focused approach.

Qualifications

• Experience as an office assistant, preferably in a service environment.
• Strong communication with customers, suppliers and staff.
• Ability to multitask and stay organized in a busy shop setting.
• Experience handling phone calls, emails, and paperwork.

Responsibilities

• Administrative Support: provide comprehensive administrative support to the service department, including answering calls, responding to emails, and managing paperwork.
• Customer Service: interact with customers in person and on the phone, assist in scheduling appointments, address inquiries, ensure clients feel well taken care of during service.
• Data Entry: maintain service records, warranty information, and vehicle histories in the database.
• Appointment Scheduling: coordinate with customers and technicians to keep the service bay busy and organized.
• Filing and Documentation: maintain organized records, invoices, and work orders.
• Billing and Invoicing: assist with generating invoices for completed services.

Skills

Administrative Support

Customer Service

Data Entry

Appointment Scheduling

Billing & Invoicing

Communication

Job description

About us

Dave Syverson Truck Center has been in the heavy-duty truck service industry since 1977. We repair all types of trucks and Class A diesel motor homes. We strive to be the best service center in Minnesota! If you want to work in a motivating, energetic and fun environment, then Dave Syverson Truck Centers is the place for you. To get a better look at what we do, checkout our Facebook page or visit our website www.syversontruck.com

The ideal candidate will have experience working as a office assistant and have experience within a service oriented environment.

Responsibilities

• Administrative Support: You will provide comprehensive administrative support to the service department, including answering phone calls, responding to emails, and managing paperwork. Your ability to maintain clear and effective communication with customers, suppliers, and internal staff is vital.
• Customer Service: A large part of your role will involve interacting with customers, both in person and over the phone. You will assist in scheduling appointments, addressing inquiries, and ensuring that clients feel well taken care of during their service experience.
• Data Entry: Accurate record-keeping is essential in the heavy truck service industry. You will be responsible for maintaining and updating service records, warranty information, and vehicle histories in our database.
• Appointment Scheduling: Efficiently manage service appointments by coordinating with customers and technicians, ensuring that the service bay stays busy but well-organized.
• Filing and Documentation: Maintain organized and up-to-date records, including invoices, work orders, and service manuals.
• Billing and Invoicing: Assist with generating invoices for completed services, ensuring accuracy and timeliness.

Experience

• Previous experience working in a similar assistant role is preferred
• Familiarity with heavy truck terminology and procedures is a plus
• Strong customer service skills, with the ability to handle difficult situations calmly and professionally
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Experience in office management beneficial
• Pay is based off experience