Administrative Assistant

Appalachian Hydroseeding and Landscaping Inc.; North Carolina; On-site; USD 42,000 - 60,000; Full time

Job summary

Appalachian Hydroseeding and Landscaping Inc. is seeking a long-term, friendly, detail-oriented Customer Service & Administrative Assistant to be the frontline ambassador for our hydroseeding and landscaping business.

This remote position is ideal for candidates within a few hours of Waynesville, NC, and includes handling customer inquiries, scheduling, invoicing, and supporting marketing activities. You will work closely with the owner to manage calendar commitments, prepare quotes and

Qualifications

• Excellent verbal and written communication skills.
• Ability to provide friendly, professional service via phone, email, and chat.
• Comfort with remote work and multi-tasking in a small team.

Responsibilities

• Serve as frontline ambassador and deliver exceptional customer service.
• Manage day-to-day administrative tasks and maintain organized records.
• Utilize CRM and billing workflows, coordinate with field crews and vendors.
• Support calendar management, quotes, proposals, and follow-up communications.
• Assist with basic marketing tasks and social media support as needed.

Skills

Strong communication

Customer service mindset

Detail-oriented

Self-starter

Tech-savvy

Home office setup

Job description

We're looking for a long-term, friendly, detail-oriented Customer Service & Administrative Assistant to serve as the frontline ambassador for our growing hydroseeding and landscaping company. In this role, you'll deliver exceptional customer service, manage day-to-day administrative tasks, and keep our operations running smoothly. This is a remote position ideal for candidates within a few hours of Waynesville, NC.

What You’ll Do

Customer Service (Primary Focus)

• Provide prompt, friendly, and professional service via phone, text, email, website chat, and occasional in-person interactions
• Answer customer questions about services, timelines, watering instructions, and post-application care
• Help schedule jobs, follow up on estimates, and coordinate with field crews
• Utilize Jobber for all customer-related activities including but not limited to: appointments, billing, messaging, job completion notes, and client records, etc.
• Handle basic invoicing, payment follow-up, and customer billing questions
• Respond to online reviews and inquiries across Google, Facebook, and other platforms
• Monitor website chat and respond promptly to incoming messages
• Build strong relationships with clients, vendors, contractors, and community partners

Administrative Support

• Maintain organized filing systems for contracts, insurance certificates, payroll records, and compliance documents
• Coordinate required documentation: COIs (Certificates of Insurance), additional insured endorsements, lien waivers, and subcontract paperwork
• Track and manage deadlines for contracts, renewals, and submissions
• Assist with data entry, record-keeping, and general office administration
• Support the owner with calendar management, appointment scheduling, and task coordination
• Help prepare quotes, proposals, and follow-up communications

Marketing Support (as time allows)

• Help capture and organize before-and-after job site photos for marketing use
• Assist with maintaining our social media presence and posting schedule
• Support basic promotional content using Canva or similar tools

What We're Looking For

• Strong communication skills — very friendly, professional, and responsive
• Customer service mindset — you genuinely enjoy helping people and solving problems
• Detail-oriented and organized — comfortable managing multiple tasks and deadlines without dropping the ball
• Self-starter — able to work independently in a remote environment with minimal supervision
• Tech-savvy — comfortable learning new software (AI platforms, CRM, Google Workspace, etc.)
• Reliable internet connection and home office setup