Medical Front Office - Patient Service Specialist

Select Medical; Naples (FL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical plan

401(k) match

Job summary

Select Medical in East Naples, FL is hiring a Patient Service Specialist to greet, register, and assist patients at the front desk. You will schedule appointments, handle coordination with insurance and partners, and help collect payments and verify coverage to keep the flow smooth.

The role is full-time at our outpatient PT center, with a Monday–Friday schedule and compensation ranging from $17.00 to $18.00 per hour depending on experience.

Qualifications

• 1 year of Front Desk Experience
• 1 Year of Medical Office Experience (preferred)
• Therapy center experience is a plus

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out
• Schedule patient appointments in person and via phone
• Coordinate communication with attorneys, insurance companies, translation companies, market operational leaders, and the business development team
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Front Desk Experience

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist

Location: East Naples, FL

Type of Employment: Full-time

Schedule: Monday - Friday, Schedule TBD

Compensation: $17.00-$18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in East Naples, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED
• 1 year of Front Desk Experience

Preferred Qualifications

• 1 Year of Medical Office Experience
• Previous therapy experience