Administrative Assistant

Transitions At Home for Western Wisconsin; Mount Horeb (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k match

Flexible Spending Accounts (Medical)

Job summary

Transitions At Home for Western Wisconsin is actively seeking a full-time Administrative Assistant to support daily Home Health operations. The role emphasizes handling referrals, patient data in EMR, and professional front-office support.

The ideal candidate has a Medical Assistant degree/certificate or healthcare education and prior healthcare experience. The position offers a 40-hour week, with 8:00 am to 4:30 pm hours, on-site in Wisconsin, with competitive wage and benefits.

Qualifications

• Must have Medical Assistant degree/certificate or related healthcare education.
• Experience in medical/healthcare setting preferred.
• Strong organizational and communication skills required.

Responsibilities

• Receive, process, and track incoming home health referrals.
• Enter new patient demographic, insurance, physician, and referral information into the EMR.
• Review referrals for completeness and follow up for missing documentation.
• Maintain accurate and organized electronic medical records.
• Scan, upload, file, and retrieve patient documentation.
• Communicate with hospitals, physician offices, clinics, SNFs, patients, families, and other referral sources.
• Answer incoming calls and provide receptionist/front-office support.
• Route clinical questions to appropriate clinical staff.
• Process incoming faxes, medical records, orders, and other correspondence.
• Assist clinical and administrative staff with daily office operations.
• Maintain patient confidentiality and HIPAA compliance.
• Perform additional administrative duties as assigned.

Skills

Organized

Detail-oriented

Professional

Communication skills

Multitasking

Telephone skills

Customer service

Education

Medical Assistant degree/certificate or healthcare-related education

Tools

EMR/EHR systems

Job description

Transitions At Home, is currently seeking to hire a full-time Administrative Assistant. We are seeking an organized, dependable, and professional Administrative Assistant to join our Home Health team. This position plays an important role in supporting daily agency operations and ensuring referrals and patient information are processed accurately and timely.

The ideal candidate will have a Medical Assistant degree/certificate or other healthcare-related education and previous experience working in a medical or healthcare setting.

Key Responsibilities

• Receive, process, and track incoming home health referrals.
• Enter new patient demographic, insurance, physician, and referral information into the electronic medical record (EMR).
• Review referrals for completeness and follow up for missing documentation.
• Maintain accurate and organized electronic medical records.
• Scan, upload, file, and retrieve patient documentation.
• Communicate with hospitals, physician offices, clinics, skilled nursing facilities, patients, families, and other referral sources.
• Answer incoming telephone calls and provide professional receptionist/front-office support.
• Route clinical questions and concerns to appropriate clinical staff.
• Process incoming faxes, medical records, orders, and other correspondence.
• Assist clinical and administrative staff with daily office operations.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Perform additional administrative and office duties as assigned.

Hours: Full-Time

Location: On-Site

• 40 hours per week 8:00 am - 4:30pm
• Monday through Friday

We Offer a Competitive Wage and Benefits to Eligible Employees that Include:

• $20- $23 per hour starting wage, depending on experience
• Flexible Schedules
• 401k (with company match)
• Flexible Spending Accounts (Medical and Dependent Care)
• Educational Opportunities to assist with career advancement
• Tuition Reimbursement Program
• Employee Referral Program
• Employee Assistance Program
• Generous Paid Time Off - starting at 90 days upon hire
• On demand pay, with direct deposit

Benefits vary by employee status

What We’re Looking For

We are looking for someone who is organized, detail-oriented, self-motivated, and comfortable working in a busy healthcare environment. The successful candidate will communicate effectively with patients, healthcare providers, referral sources, and team members while helping ensure smooth and efficient office operations.

Home health experience is a plus, but we are willing to consider candidates with strong medical office or healthcare administrative experience.

Qualifications / Job Requirements

Other healthcare-related education such as Medical Office Administration, Health Information Technology, Medical Billing/Coding, Healthcare Administration, or similar education will be considered.

Previous medical office, home health, hospice, hospital, clinic, or other healthcare experience preferred.

Knowledge of medical terminology is preferred.

Experience with electronic medical records (EMR/EHR) preferred.

Strong computer and data-entry skills.

Excellent organizational skills and attention to detail.

Professional telephone and customer service skills.

Ability to multitask and prioritize in a fast-paced healthcare environment.

Must maintain confidentiality and demonstrate professionalism and dependability.

Transitions At Home, a non-profit home health organization serving Central Wisconsin, provides quality care, safety, and well-being in each patient's home. Our team of healthcare professionals strive to promote compassion, comfort, and dignity while our patients heal comfortably in their home. To learn more about Transitions At Home, visit our website at www.transitionsathome.org

What you can expect from us upon our receipt of your application

Hiring manager will contact you within 1-2 business days of your application submission

• Complete 1-2 interview(s) and meet with immediate supervisor and mentor
• Upon receiving the job offer, review job description, and complete new-hire tasks and onboarding paperwork (via the Paycor app)
• Receive name badge, keys, and tour of the community
• Receive continuous training from mentor as you continue to provide exceptional care to our residents

Our core values are based on five pillars: Do the right thing, Foster positive relationships, Be committed, Be innovative, and Coach, guide and lead.

Transitions At Home for Western Wisconsin