Administrative Assistant

SERVPRO of Vacaville / Dixon; Monticello (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Hiring Bonus

Health Insurance

Retirement Plan

Life Insurance

Short-term Disability

Dental Insurance

HSA contributions

Job summary

SERVPRO of Vacaville / Dixon is hiring an Administrative Assistant to support daily office operations from our office location. You will handle customer inquiries, scheduling, data entry, and coordination with various departments to maintain smooth workflow.

The role requires 2+ years of administrative experience, strong communication, and proficiency with Microsoft Office. Compensation ranges from $23.00 to $26.00 per hour, with full benefits after probation and paid time off.

Qualifications

• 2+ years of administrative or office experience.
• Excellent written and verbal communication.
• Strong customer service and professionalism.
• Ability to multi-task in a fast-paced office.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Answer phones and direct calls to appropriate staff.
• Manage mail, emails, and schedule appointments.
• Greet guests and manage sign-in.
• Maintain office supply inventory.
• Support multiple departments and assist with HR and compliance docs.
• Perform detailed data entry.

Skills

Administrative experience

Customer service

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Position Type: Full-time
Location: In Office
Status: Hourly/Non-Exempt
Hours: Monday - Friday 8 am to 5 pm
The Administrative Assistant plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support.

Primary Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Anwer phones and provide customer service: Respond to customers in a courteous and professional manner at all times.
• Answer questions utilizing the intake forms, provide information and as required, direct calls to the appropriate person for assistance and track all calls.
• Manage outgoing and incoming mail and emails: Ensure all correspondence is handled timely and accurately, resulting in correspondence being received by customers, COI’s and franchise team members.
• Greet guests and manage visitor sign in sheet.
• Manage incoming deliveries from Fedex and UPS, etc and delivery of packages to the appropriate people.
• Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Maintaining copies on hand: applications, background check forms, etc.
• Collaborate and assist with other departments, as needed
• Perform other job-related duties as assigned.

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Minimum of HSD/GED preferred
• Able to successfully complete a background check subject to applicable law

Benefits Available Upon Start Of Employment

• Paid Time Off
• Paid Holidays

Benefits Available After 90 Days Of Employment

• $1000 Hiring Bonus
• Health Insurance
• Kavira Health Benefit
• HSA (if enrolled in health insurance)-Company contributes $100 per month into HSA
• Dental insurance
• Retirement Plan- Company matches up to 3%
• Free Life Insurance coverage
• Short term disability (voluntary)
• Accident Insurance
• Critical Care Insurance
• Employee Resource Group

Compensation: $23.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.