Administrative Assistant

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Training opportunities

Career development

Team environment

Job summary

Renewal by Andersen is seeking a Scheduling Assistant to join our Central Pennsylvania team. You will coordinate appointments and support communication between homeowners and internal teams.

The role emphasizes organization, customer-centric service, handling inquiries, updating records, and ensuring timely completion of service requests.

Competitive pay, benefits, and opportunities for training and career development in a supportive environment.

Qualifications

• Experience scheduling and coordinating appointments.
• Strong customer service and communication skills.
• Ability to maintain accurate records and data entry.
• Team-oriented with ability to support multiple departments.

Responsibilities

• Schedule and coordinate customer service appointments.
• Contact customers by phone, email, and text to confirm appointments and provide updates.
• Keep customer records and appointment details accurate and up to date.
• Work closely with Service, Operations, and Production teams to support timely service completion.
• Answer customer questions and resolve concerns in a friendly and professional manner.
• Follow up with customers and assist with satisfaction surveys and feedback tracking.
• Adjust schedules as needed to accommodate changes and priorities.
• Provide administrative support and assist with special projects.

Skills

Scheduling

Customer service

Communication

Record keeping

Job description

Join the Renewal by Andersen Team!

Renewal by Andersen, the nation's premier provider of custom window and door replacement solutions, is seeking a highly organized and customer-centric Administrative Assistant to join our growing Central Pennsylvania team.

About The Role

As a Scheduling Assistant, you'll help create a positive experience for our customers by coordinating appointments and supporting communication between homeowners and our internal teams. You'll play an important role in ensuring service requests are handled efficiently and customers stay informed every step of the way.

What You'll Do

• Schedule and coordinate customer service appointments.
• Contact customers by phone, email, and text to confirm appointments and provide updates.
• Keep customer records and appointment details accurate and up to date.
• Work closely with Service, Operations, and Production teams to support timely service completion.
• Answer customer questions and resolve concerns in a friendly and professional manner.
• Follow up with customers and assist with satisfaction surveys and feedback tracking.
• Adjust schedules as needed to accommodate changes and priorities.
• Provide administrative support and assist with special projects.

What We Offer

• Competitive pay and performance-based incentive opportunities.
• Medical, dental, and vision insurance.
• Paid time off and work-life balance support.
• Employee discounts on Renewal by Andersen products.
• Training and career development opportunities.
• A supportive team environment where your contributions matter.

Why Renewal by Andersen?

Renewal by Andersen is the replacement window and door division of Andersen Corporation, a company homeowners have trusted for over 100 years. We are known for our quality products, exceptional service, and commitment to helping homeowners create more comfortable, energy-efficient homes.

Join a team that values customer service, teamwork, and professional growth. We'd love to hear from you!