Administrative Assistant

Keystone Cooperative, Inc.; Lawrence (IN); On-site; USD 33,000 - 42,000; Full time

Job summary

Keystone Cooperative, Inc. is seeking a detail-oriented Customer Service & Administrative Assistant for the Lawrence, IN branch. You will answer calls, assist with accounts receivable, and file and respond to customer contracts with accuracy.

You will process payments, balance the cash drawer, handle mail and courier tasks, and support purchases of general office supplies. A high school diploma with 1–2 years of related experience is preferred.

Qualifications

• High school diploma with 1-2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Excellent organizational skills and ability to meet tight deadlines.
• Detail-oriented with accuracy in processing.
• Ability to multitask and work in a team.

Responsibilities

• Handle high volume of inbound calls courteously.
• Process payments, orders, and requests accurately.
• Prepare and file paperwork and manage electronic files.
• Balance cash drawer daily.
• Sort and distribute mail; assist with branch deliveries.
• Support special projects and general clerical tasks.

Skills

Verbal communication

Written communication

MS Office

Organization

Detail oriented

Multitasking

Analytical skills

Independent work

Team collaboration

Education

High school diploma

1-2 years related experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Email management

Job description

Job DescriptionPosition Overview: The purpose of this role is to provide customer service and administrative assistance for the branch. This role will assist with accounts receivables as well as verifying, filing, and responding to customer contracts with urgency. Other standard clerical duties such as answering phone calls and directing them to the correct individuals, sorting mail and assisting with other duties as needed.Duties and Responsibilities:Include but are not limited to:Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.Actively communicate with customers to adjust billing, answer questions, etc.Process payments, orders, and requests accurately.Reconcile, process and file necessary paperwork.Process electronic files via email.Compile and submit finalized documentation.Download reports.Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.Balance cash drawer dailyCompiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.Responsible for purchasing general office and break room supplies.Assist with special projects as needed.Performs other duties as assigned.Skills and Qualifications:Strong verbal, and written, communication skills.Proficient with Microsoft Office SuiteExcellent organizational skills and the ability to work well within strict time frames.Detail oriented with the ability to process work accurately with minimal errors.Ability to perform multiple tasks simultaneously.Strong analytical skills and accurately calculate prices.Ability to work without supervision and make appropriate decisions.Work well in a team environment.Education and Experience:High school diploma and one to two years related experience and/or training; or equivalent combination of education and experience.