Administrative Assistant

Belcan; Lafayette (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Belcan in Lafayette, IN seeks an Associate Customer Service Rep I for a 12-month contract. The role runs 1st shift from 06:30 AM to 03:00 PM and pays $24 per hour. Entry-level candidates will gain supervision and grow into the position with experience in customer-facing tasks.

Responsibilities include handling customer inquiries by phone or email, supporting inventory and cross-functional interactions, and using MS Office (Excel, Outlook, Word) to resolve issues and maintain records.

Qualifications

• Experience in customer-facing roles; ability to use MS Office (Excel/Outlook/Word)
• Strong communication via phone and email; problem resolution
• Inventory management and cross-functional collaboration experience is a plus

Responsibilities

• Respond to customer inquiries via telephone or email to provide problem resolution.
• Perform inventory management and support cross-functional internal projects.
• Utilize Microsoft Office (Excel, Outlook, Word) for daily communication and reporting.
• Report to the Customer Service Manager and gain experience through supervision.

Skills

Microsoft Office

Excel

Outlook

Word

Customer service

Phone support

Email support

Job description

Job Title: Associate Customer Service Rep I

Location: Lafayette, IN 47903

Duration: 12 Months Contract (Temp to Perm)

Pay Rate: $24/hr.

Shift Time: 1st shift, 06:30 AM - 03:00 PM

• Level I: 0-3 years.
• Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
• The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
• Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
• Frequently reports to the Customer Service Manager.
• Experience in customer-facing roles previously, Microsoft Office application skills are a must.
• Particularly Excel, Outlook, and Word. Any automotive paint experience is going to be a plus and will drive a higher hourly rate.
• Responsibilities will include inventory management, customer interaction, cross-functional internal interaction, project support, problem resolution support, etc.