Assistant Project Manager

Servpro Industries, Inc.; Effingham (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

SERVPRO Industries, Inc. seeks an Assistant Project Manager for our franchise to help guide fire and water damage projects from start to finish. You will organize workflows, coordinate requirements, document activities, and supervise production staff while upholding safety standards and superior customer service.

The role emphasizes teamwork, reliability, and multitasking in challenging situations, with opportunities for professional growth and learning within the SERVPRO framework.

Qualifications

• High school diploma or GED required.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Basic computer skills required.
• Detail-oriented with attention to safety.
• Experience in cleaning/restoration preferred.
• Ability to travel locally or out of state.
• IICRC certifications preferred.
• Carpenter skills are a plus.

Responsibilities

• Manage and complete jobs per SERVPRO processes.
• Set up and establish efficient job flow.
• Coordinate requirements for the job and documentation.
• Supervise production work and monitor progress.
• Follow and enforce safety procedures on site.
• Resolve customer needs and provide excellent service.
• Communicate with customers and maintain clean work areas.
• Coordinate job site tasks and train technicians.
• Maintain vehicle and equipment condition.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Attention to detail

Carpentry

Education

High school diploma/GED

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Assistant Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Manage and complete jobs according to SERVPRO processes per work order. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Resolve problems quickly as they arise. Monitor all assigned jobs to ensure customer needs met. Communicate with customers and provide excellent customer service. Ensure vehicles, equipment, warehouse, and office areas are clean.

Responsibilities:

• Perform production processes per work order: Set up staging area and equipment for each job. Prepare rooms for cleaning processes. Perform all services specified on the work order. Ensure EZ Production Guidelines are followed and quality control is maintained. Perform end-of-job/end-of-day cleanup and breakdown.
• Comply with safety practices: Comply with all Franchise and SERVPRO safety policies. Utilize cleaning products, mechanical equipment, and personal protective equipment properly. Ensure your crew wears appropriate safety equipment and follows safety procedures. Maintain a clean, safe work area. Use safe working practices in all situations. Enforce SERVPRO crew rules.
• Supervise Production Technicians: Ensure Production Technicians understand and follow rules for behavior and performance on the job. Assign tasks to Production Technicians and manage workflow and task completion. Ensure Production Technicians complete all jobs according to production guidelines and with excellent customer service.
• Develop clear and accurate job scoping: Submit scope sheet, pictures, and supporting documents into the estimating database for accurate and fair pricing.
• Job-Site Management: Ensure production crew reports to job site as scheduled. Coordinate production and assign tasks to Technicians.
• Coach and Train Production Technicians: Train Production Technicians on production processes, equipment maintenance, and customer relations. Ensure Production Technicians receive all relevant certifications. Model professional behavior and customer relations skills.
• Job File Documentation: Review documentation for the job with the customer and obtain required authorizations. Verify estimates made by others. Complete all documentation for job files. Perform a walk-through with customers at job completion. Reserve jobs as requested.
• Drying Workbook: Take readings on water damages and enter and record in drying workbook in a timely manner.
• Monitor, Communicate, and Respond to Customer Needs: Discuss expectations, requirements, and changes with customers. Communicate with customer on job progress and concerns. Resolve customer complaints in a timely and professional manner. Resolve damage caused by production crew, and work out an agreeable settlement.
• Leave Site with Clean, Orderly Appearance: Ensure crew shows respect for customer’s home/property.
• Communicate Expectations with Production Manager: Keep Production manager informed of job progress and issues.
• Communicate with Office Staff: Keep office informed of job progress and issues.
• Perform preventative maintenance on vehicles and equipment, as well as reporting on all non-operational equipment: Maintain vehicles and equipment in excellent operational condition and maintain a professional appearance.
• Asset management: Protect and utilize equipment and materials, ensuring Franchise property is utilized efficiently and effectively.

Qualifications:

• High school diploma/GED
• Interpersonal and customer service skills
• Verbal and written communication skills
• Basic computer skills required
• Attentiveness to detail
• Experience in cleaning/restoration preferred
• Ability to travel locally or out of state when necessary
• IICRC certifications preferred
• Carpenter skills are a plus

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.