Administrative Assistant

IICRC; City of Pewaukee (WI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

SERVPRO of Pewaukee & Sussex is seeking an Administrative Assistant to support office teammates and customers by handling tasks, answering phones and emails, and maintaining a positive presence in a fast-paced environment.

This role requires attention to detail, strong communication, and the ability to coordinate scheduling, perform data entry, and assist multiple departments as needed. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED preferred.
• Excellent written and verbal communication.
• Strong attention to detail and problem-solving skills.
• Good organizational abilities and ability to multi-task.
• Ability to perform data entry and basic office tasks.
• Background check may be required.

Responsibilities

• Assist office teammates and all customers by handling office tasks.
• Provide polite and professional assistance via phone and e-mail.
• Coordinate crew and job scheduling and data entry oversight.
• Support other departments as needed and maintain a positive presence in the workplace.
• Assist with onboarding, records management, and general administrative duties.

Skills

Attention to detail

Problem-solving

Written and verbal communication

Organizational skills

Multi-tasking

Education

High school diploma/GED (preferred)

Job description

Future Opening: Administrative Assistant

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance

SERVPRO of Pewaukee & Sussex is hiring an Administrative Assistant!

SERVPRO of Pewaukee & Sussex offers:

• Competitive compensation

And more!

As an Administrative Assistant, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace.

Key Responsibilities

• Perform fundamental daily administrative tasks to assist the office team
• Coordinate crew and job scheduling
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Potential Job Duties & Responsibilities include:

Potential Job Duties & Responsibilities

Administrative operations

Running the day-to-day office, front-desk/reception oversight, mail and correspondence, calendar and meeting coordination, and general administrative support

Facilities & supplies

Ordering and managing office supplies (Alyssa does a full kitchen inventory and helps maintain office supplies) and equipment, maintaining the physical office space, coordinating repairs, and managing office-related vendors (janitorial, utilities, service contracts).

Records & information management

Maintaining filing systems (physical and digital), document control and retention, data entry oversight, and keeping records organized and retrievable.

Communications & scheduling

Managing phone systems, routing communications, coordinating travel and events, and scheduling across the team.

Financial support

Petty cash, expense tracking, light bookkeeping, and Payroll Processing.

Talent acquisition

Writing job descriptions, posting openings, sourcing candidates, screening, interviewing, extending offers, and running background checks and drug screening. (Currently we are utilizing Career Plug)

Onboarding & offboarding

New-hire paperwork, orientation, I-9/E-Verify and work-authorization, benefits enrollment, and the full separation process (final pay, equipment return, exit interviews, unemployment claims). Desk/equipment setup for new hires according to the position.

Compensation & benefits

Administering health, dental, retirement, and other benefits; managing open enrollment; pay-structure and compensation decisions; and coordinating or running payroll.

Compliance & risk

Insurance renewals, SERVPRO Corporate APA Validation, Background checks, Employment-law compliance, workers' compensation and injury reporting, maintaining the employee handbook and required postings, and audit readiness.

HR records & systems

Maintaining personnel files, time-and-attendance and leave/PTO tracking, and managing the HRIS.

Invoicing & billing

Generating invoices, ensuring pricing and estimates reconcile (in restoration: reconciling against Xactimate or other estimating output), and making sure documentation supports the charges before billing goes out.

Accounts receivable & collections

Tracking receivables, running aging reports, following up on outstanding balances, managing collections, and applying payments/deposits.

Insurance & claims billing

Submitting billing to carriers, working with adjusters on payment, assembling final documentation packages to accompany final invoices, and negotiating with third-party reviewers to secure full payment.

Disputes & inquiries

Handling billing disputes, resolving customer/carrier questions, and managing credits and adjustments.

Compensation: $40,000.00 - $55,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.