Administrative Assistant

Backyard Products, LLC; Elgin (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Growth opportunities in a nationwide公司

Job summary

Backyard Products is seeking an Administrative Assistant to support field operations and ensure smooth installation experiences for customers and independent contractors. You will coordinate scheduling, manage documentation, and handle orders, invoices, and CRM records from the Elgin, IL area.

The role requires strong communication, organizational skills, and the ability to multitask in a dynamic environment.

Qualifications

• 2+ years in administrative, customer service, or contractor coordination.
• Proficient with Excel, Outlook, Word; CRM or scheduling systems a plus.
• Strong written and verbal communication skills.
• Able to multitask and prioritize in a deadline-driven environment.
• Experience with 1099 contractors or field service is desirable.
• High school diploma required; associate or bachelor’s preferred.

Responsibilities

• Coordinate scheduling and assignments for 1099 contractors.
• Maintain contractor documentation (W-9s, insurance, background checks).
• Communicate job requirements and updates to contractors.
• Answer calls and manage customer expectations.
• Create and process orders, work orders, and invoices.
• Schedule installations and coordinate fulfillment among customers, contractors, and internal teams.
• Handle purchasing supplies and maintain CRM records.

Skills

Administrative experience

Customer service

CRM software

Microsoft Office

Communication skills

Multitasking

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

CRM scheduling systems

Job description

Position:Administrative Assistant

Location: 418 Airport Rd, Unit A

Elgin, IL

Job Id:880

# of Openings:1

Company Overview:

Backyard Products is a national leader in the design, manufacturing, and installation of outdoor structures, including sheds, gazebos, playsets, pergolas, and pavilions. We partner with skilled 1099 contractors to provide exceptional installation service and quality craftsmanship. We are seeking an Administrative Assistantto manage contractor operations and daily customer service tasks.

Position Summary:

The Administrative Assistant will support field operations and provide administrative and customer service support, ensuring a smooth installation experience for both independent contractor and customer. Ideal candidates should have outstanding communication and organizational abilities, as well as the capability to oversee multiple tasks efficiently in a dynamic work setting.

Key Responsibilities:

Contractor & Operations Support

• Coordinate scheduling and project assignments for 1099 independent contractors.
• Maintain and update contractor documentation (e.g., W-9s, insurance compliance and background checks).
• Communicate job requirements, timelines, and updates to contractors.

Customer Service & Administrative Support

• Answer incoming calls and manage customer expectations professionally and effectively.
• Create and process customer orders, work orders, and invoices accurately.
• Schedule installations and coordinate fulfillment between customers, contractors, and internal teams.
• Handle purchasing supplies and materials related to projects and office needs.
• Maintain accurate records of customer interactions, service issues, and resolution steps with our Sales Force CRM system.

Qualifications:

• 2+ years of experience in an administrative, customer service, or contractor coordination role.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM or scheduling systems is a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience working with 1099 contractors or in a field service environment is highly desirable.
• High school diploma needed, associate or bachelor’s degree preferred.

What We Offer:

• Competitive compensation and benefits
• Growth opportunities in a nationwide company
• A collaborative and supportive work environment
• The opportunity to play a vital role in delivering high-quality backyard solutions to customers across the U.S.