Full-Time Customer Service/Office Assistant

Tek-Mate; Bradenton (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Tek-Mate is seeking a full-time Customer Service/Office Assistant in Bradenton, Florida. The ideal candidate will manage customer communications, assist in sales, and maintain inventory, ensuring an excellent customer experience.

This role requires the ability to work independently and communicate effectively with clients and team members. You will be part of a dynamic team dedicated to making IT easy for clients. Your contributions will be pivotal in enhancing customer satisfaction and operational efficiency.

Qualifications

• Ability to work independently with minimal supervision.
• Ability to communicate clearly with customers and co-workers.
• Ability to focus on detailed work for extended periods.

Responsibilities

• Check computers/devices in/out of shop.
• Increase retail sales of computers and accessories.
• Answer phones and schedule appointments.

Skills

Independent work

Clear communication

Attention to detail

Time management

Documentation skills

Flexibility

Commitment to service excellence

Job description

Full-Time Customer Service/Office Assistant

We are a full service technology company serving both businesses and individuals with IT, computer repair, printer repair/sales/supplies, computer sales, VOIP phone service, and more. Our goal is to make IT easy for our clients and provide a "Wow" customer experience. We have over 200 Google reviews.

Responsibilities

• Check computers/devices in/out of shop.
• Increase retail sales of computers, printers, print supplies, and tech accessories.
• Answer phones and schedule appointments for technicians and other staff.
• Call customers to get/give information from the technician and follow-up with them regarding their service.
• Order parts and supplies.
• Maintain inventory counts of modest amount of print and computer supplies/parts.
• Billing and Accounts Receivable work.

Qualifications

• Ability to work independently with minimal supervision.
• Ability to communicate clearly with customers and co-workers – in small groups, one on one and in writing.
• Ability to focus on detailed work for extended periods of time.
• Demonstrated ability to develop and deliver multiple assignments on time, and maintain an efficient/timely daily work schedule.
• The ability to effectively document customer service activities.
• Must be open to cross-training and have flexibility in duties as assigned.
• Demonstrate the values of commitment, collaboration, trust, respect, excellence, and accountability.
• Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems.
• Demonstrates commitment to service excellence standards.
• Work collaboratively with colleagues and community partners.
• Plan, communicate, motivate, measure, and lead effectively.

All your information will be kept confidential according to EEO guidelines.