ADMINISTRATIVE ASSISTANT

USA Quality Staffing INC; Austin (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

USA Quality Staffing is seeking an Administrative Assistant for the Austin Resolutions team in Austin, Texas. The role provides administrative and operational support, including handling claims referrals, data entry, and general departmental tasks in a fast-paced setting.

The ideal candidate is detail-oriented, organized, and able to manage multiple priorities while maintaining accuracy. Healthcare or claims experience is preferred but not required, and compliance with HIPAA and information

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Strong organizational and time-management abilities.
• Excellent attention to detail and accuracy.
• Ability to prioritize tasks and meet deadlines.
• Comfortable working in a fast-paced environment.
• Good communication and interpersonal skills.
• Claims processing or healthcare experience preferred but not required.

Responsibilities

• Answer incoming phone calls and provide general administrative support.
• Enter claims referrals and related information into the department database.
• Assist with repricing and processing claims per procedures.
• Maintain accurate records and timely data entry.
• Support cross-departmental tasks as needed.
• Ensure HIPAA compliance in handling confidential information.

Skills

Organizational skills

Time management

Attention to detail

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Administrative AssistantAustin Resolutions | Austin, TXStarting at: $40,000 salaryAbout the PositionUSA Quality Staffing is seeking a detail-oriented and organized Administrative Assistant to join our Austin Resolutions team in Austin, Texas. This position provides administrative and operational support to the Austin Resolutions department, assisting with claims referrals, data entry, claims processing, and day-to-day departmental needs.The ideal candidate is dependable, organized, comfortable managing multiple tasks, and able to maintain accuracy while working in a fast-paced environment. Previous claims experience is preferred but not required.Key ResponsibilitiesAnswer incoming phone calls and provide general administrative support.Enter claims referrals and related information accurately into the department database.Assist with repricing claims that have been successfully negotiated.Process claims involving unsuccessful negotiations in accordance with departmental procedures.Maintain accurate records and ensure information is entered and processed in a timely manner.Assist with special projects and other administrative tasks as needed.Provide cross-departmental support and assist with related functions when additional coverage or cross-training is needed.Follow all USA Managed Care Organization Information Security Policies and Procedures.Maintain compliance with HIPAA guidelines and requirements when handling confidential information.Qualifications & SkillsHigh school diploma or equivalent required.Proficiency in Microsoft Office, including Outlook, Word, and Excel.Strong organizational and time-management skills.Excellent attention to detail and commitment to accuracy.Ability to prioritize tasks and meet established deadlines.Ability to work independently and manage multiple responsibilities.Comfortable working in a fast-paced environment.Strong communication and interpersonal skills.Previous claims processing or healthcare-related experience preferred, but not required.Work EnvironmentThis role requires the ability to balance routine administrative responsibilities with changing departmental priorities. The successful candidate will be comfortable adapting to business needs, learning new processes, and supporting the overall operations of the Austin Resolutions team.