Administrative Assistant

Iowa State Bank; Algona, Northern (IA, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Iowa State Bank in Algona, IA is seeking an Administrative Assistant & CSR to support daily operations and customer service. The role includes handling calls, greeting guests, and assisting with opening/closing procedures.

The position requires a high school diploma, strong organizational and math skills, analytical thinking, and the ability to collaborate with staff and management to resolve inquiries efficiently.

Qualifications

• High school diploma or equivalent required.
• Ability to multitask in a fast-paced environment.
• Ability to analyze problems and choose effective solutions impartially.
• Excellent organizational skills.
• Strong math and analytical abilities.
• Ability to collaborate with peers and management professionally.

Responsibilities

• Answer and direct incoming calls and inquiries to the appropriate staff or department.
• Greet and assist customers, visitors, vendors and other guests in a professional manner.
• Perform daily opening and closing procedures.
• Assist other departments with support functions and special projects as needed.
• Perform customer service duties as needed, including responding to questions and resolving routine inquiries.

Skills

Multitasking

Analytical thinking

Organizational skills

Customer relationship skills

Numerical ability

Collaboration

Education

High school diploma

Job description

Description

As a primary contact for the organization, the Administrative Assistant & CSR role is responsible for supporting daily business operations through various administrative and customer support functions. Duties of the Administrative Assistant and & CSR role include:

• Answer and direct incoming calls and inquiries to the appropriate staff or department.
• Greet and assist customer, visitors, vendors and other guests in a professional manner.
• Perform daily opening and closing procedures.
• Assist other departments with support functions and special projects as needed.
• Perform customer service representative duties as needed, including responding to customer questions and resolving routine inquiries.

Requirements

A high school diploma or equivalent is required. Previous customer service experience is preferred.

Additional qualifications of the position include:

• Ability to conduct multiple tasks in a fast paced work environment while maintaining composure.
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
• Superior organizational skills.
• Advanced customer relationship skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.