Administrative and Resident Service Coordinator

HEALING HEART NURSING CARE LLC; Brooklyn Center (MN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Healing Heart Nursing Care LLC in Brooklyn Center, MN seeks an Administrative and Resident Service Coordinator to connect residents, families, and staff, ensuring smooth operations and high-quality care.

You will coordinate services, manage intake and documents, and support daily facility activities while maintaining resident-first service and confidentiality.

Qualifications

• Healthcare admin experience preferred in assisted living or long-term care.
• Strong organization and multitasking abilities in a fast-paced care setting.
• Excellent interpersonal skills with a resident-first mindset.
• Proficiency with standard office software and EHR systems.

Responsibilities

• Coordinate resident services and care plans to meet individual needs.
• Serve as primary contact for residents, families, and visitors.
• Manage scheduling, documentation, data entry, and records.
• Collaborate with nursing staff to support daily facility ops.
• Assist with resident intake, onboarding, and transitions.
• Track service requests and ensure timely resolution.
• Maintain compliance with state/facility regulations for care docs.
• Prepare and update staff schedules; arrange coverage for absences.

Skills

Organizational Skills

Multitasking

Communication

Customer Service

Education

High School Diploma

Associate or Bachelor’s preferred

Tools

EHR Systems

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off

About the Role:

Healing Heart Nursing Care LLC is looking for a compassionate and organized Administrative and Resident Service Coordinator to join our dedicated team in Brooklyn Center, MN. In this vital role, you'll be the connective thread between residents, families, and care staff — ensuring smooth daily operations and an exceptional quality of life for those in our care. If you thrive in a people-centered environment and love keeping things running seamlessly, we want to hear from you!

Responsibilities:

• Coordinate resident services and care plans to ensure individualized needs are met consistently
• Serve as a primary point of contact for residents, families, and visitors — addressing inquiries and concerns with professionalism and empathy
• Manage administrative tasks including scheduling, documentation, data entry, and record maintenance
• Collaborate with nursing and care staff to facilitate smooth day-to-day facility operations
• Assist with resident intake, onboarding, and transition processes
• Monitor and follow up on resident service requests to ensure timely resolution
• Maintain compliance with state and facility regulations related to resident care documentation
• Prepare and update employee schedules and coordinate coverage for call-offs, absences, and schedule changes.
• Track attendance, tardiness, call-offs, and staffing concerns; communicate issues to the Administrator.
  Collect and review timecards, verify clock-in and clock-out records, identify missing punches, and prepare payroll information for approval and processing. Maintain timekeeping records and assist with tracking applicable leave, including Minnesota earned sick and safe time.Help organize onboarding records and track employee training, certifications, and expiration dates

Requirements:

• Prior experience in healthcare administration, assisted living, 245D or long-term care coordination preferred
• Strong organizational and multitasking skills in a fast-paced care environment
• Excellent interpersonal and communication skills with a resident-first mindset
• Proficiency in basic office software and electronic health record (EHR) systems
• Ability to handle sensitive information with confidentiality and professionalism
• High school diploma or equivalent required; associate's or bachelor's degree in healthcare or business a plus
• Compassionate, dependable, and committed to delivering quality care experiences

About Us:

Healing Heart Nursing Care LLC is a trusted provider of personalized nursing and residential care services in Brooklyn Center, MN, built on a foundation of compassion, dignity, and respect. Our residents and their families choose us because they know they'll be treated like family every step of the way. Our team members love working here because of our supportive culture, meaningful work, and shared commitment to making a real difference in people's lives.

Flexible work from home options available.