Home Health Care AdminReceptionist

ONE FAMILY CARE; Roseville (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Opportunity for advancement

Training & development

Health insurance reimbursement

Supportive and diverse workplace

Job summary

One Family Care LLC is seeking an experienced Administrative Coordinator to join our team. You will be the first point of contact for clients, visitors, and staff, ensuring smooth day-to-day office operations while supporting intake processes and scheduling.

The ideal candidate is detail-oriented, customer-service driven, and capable of multitasking in a fast-paced healthcare environment. Prior experience in home care or DHS-related billing is a plus.

Qualifications

• Proven experience in a healthcare or home care office setting preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication abilities.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency with Microsoft Office Suite and familiarity with EHR systems.

Responsibilities

• Serve as first point of contact for clients, visitors and staff.
• Schedule client intakes and coordinate staff schedules.
• Assist with documentation tasks and EVV logs to ensure state requirements.
• Coordinate onboarding, training, and orientation for staff.
• Manage intake, reassessment, and annual service documentation.
• Support scheduling changes, call-offs and shift coverage.
• Review applications, screen resumes, and coordinate interviews.
• Communicate with clients, case managers and caregivers effectively.
• Handle billing tasks, review EVV/timecard discrepancies and assist payroll.
• Maintain HIPAA, DHS, and company policy compliance.
• Track DHS background studies and credential verification.
• Maintain organized client and employee records (electronic and paper).
• Utilize EHR, Microsoft Office, EVV platforms and scheduling software efficiently.
• Deliver exceptional customer service while staying organized and multitasking.

Skills

Customer service

Multitasking

Organization

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Benefits:

• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Training & development

One Family Care, LLC believes strong teamwork and meaningful relationships help individuals facing mental illness and disabilities live healthier, more independent lives. We provide compassionate, culturally responsive, and person-centered care while fostering a supportive workplace for both staff and clients.

Why Join Us?

• 401(k) 3% Matching
• Health Insurance Reimbursement
• Career Advancement Opportunities
• Training & Professional Development
• Supportive and Diverse Workplace
• Opportunity to Make a Positive Impact in the Community

Job Summary

We are seeking an experienced Home Care Administrative Coordinator to join our team! This role serves as the first point of contact for clients, visitors, and staff while helping ensure smooth day-to-day office operations. The ideal candidate is detail-oriented, customer service-focused, and able to multitask in a fast-paced healthcare environment.

As our Administrative Coordinator, you will

• Answer and direct phone calls and respond to inquiries
• Schedule and complete client intakes while coordinating staff schedules
• Support the team with documentation tasks, including reviewing Electronic Visit Verification (EVV) logs and ensuring records meet state guidelines
• Conduct interviews and assist with staff onboarding, training, and orientation
• Coordinate and complete intake, reassessment, and annual service documentation for clients and staff
• Assist with staff scheduling changes, call-offs, and shift coverage coordination
• Review applications, screen resumes, and coordinate interviews with the staffing team
• Communicate effectively with clients, case managers, and caregivers
• Complete billing, review and correct EVV/timecard discrepancies, assist with payroll processing, maintain knowledge of DHS unit- based billing, and obtain service authorizations
• Maintain compliance with HIPAA regulations, DHS requirements, and company policies
• Assist with DHS background study tracking and employee credential verification
• Maintain organized electronic and physical client and employee records
• Utilize EHR systems, Microsoft Office, EVV platforms, and scheduling software efficiently
• Provide exceptional customer service while maintaining strong organizational and multitasking skills

Preferred Skills

• Experience working in home care, 245D, CFSS, or healthcare settings
• Knowledge of Minnesota DHS regulations and compliance standards
• Experience with DHS unit- based billing, service authorizations, and healthcare payroll processing
• Familiarity with EVV systems, scheduling software, and billing platforms
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational, communication, and problem-solving skills
• Bilingual candidates are encouraged to apply

Qualifications

• High school diploma or equivalent; additional education or certifications in office administration or healthcare is a plus.
• Previous experience as a receptionist, administrative assistant, or in a similar role, preferably in a healthcare setting
• Strong organizational skills with attention to detail and the ability to multitask
• Excellent communication and interpersonal skills, with a customer service-oriented mindset
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with electronic health records (EHR) systems
• Ability to handle sensitive information with confidentiality and professionalism
• Positive attitude, strong work ethic, and ability to work well both independently and as part of a team
• Knowledge of home health care industry practices and terminology (preferred but not required).

One Family Care LLC is an EEO/AAP employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity and respect. Veterans are encouraged to apply!