Administration & Support Assistant

SER SE Regional Center; Keene (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision and FSA/HSA

401(k) with company match

Voluntary benefits (Critical Illness,-

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet benefits

Generous PTO

Awesome team of professionals

Job summary

The Hilb Group in Keene, NH is seeking an Administration & Support Assistant to join our in-office team. This role reports to the agency in Keene and supports daily office operations, payment processing, phone coverage, scheduling, and general clerical tasks.

The successful candidate will be organized, communicative, and able to work well with a team. Proficiency with Microsoft Office (Word and Excel) and a willingness to learn insurance workflows are preferred, with opportunities for growth

Qualifications

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills are required.
• Familiarity with computer hardware setups and multiline phone systems helps.

Responsibilities

• Sort, scan, log and mail incoming checks and communicate with team on payments.
• Distribute faxes and monitor general office voicemail.
• Order office supplies and help organize meetings and events.
• Manage postage meter, printer/scanner supplies and maintenance.
• Provide clerical assistance such as scanning, printing and mailing.
• Assist with data processing projects when needed.
• Answer and direct incoming calls to staff.
• Assist customers and visitors to the agency.
• Receive, open and sort mail; sign for deliveries and services.
• Maintain conference room schedules and direct visitors.

Skills

Communication skills

Interpersonal skills

Organizational skills

Ability to learn software

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Assistant to join our team. This position will report to our agency located in Keene, NH. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Sort, scan, and logand mail incoming carrier and client checks, communicate with team members regarding payments received
• Distribute all incoming faxes and monitor general office voicemail
• Place orders for all office supplies
• Assist in organizing meetings and office events, including ordering food or refreshments
• Manage postage meter and printer/scanner supplies and maintenance
• Provide administrative and clerical assistance such as scanning, printing and mailing
• Occasionally assist with data processing projects
• Answer and direct incoming phone calls to appropriate staff
• Direct and provide assistance to customers and other people visiting the agency
• Receive, open, sort, and scan incoming mail
• Sign for all deliveries and other services rendered to the agency
• Maintain conference room schedule and direct visitors to appropriate rooms

Qualifications:

• Minimum High School degree
• Demonstrated communications and interpersonal skills
• Basic working knowledge of computer hardware setups and multiline phone systems
• Strong working knowledge of Microsoft Office products including Word and Excel
• Familiarity with insurance workflows and processes desired but not required
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry
• Strive to continuously pursue training and development opportunities to build knowledge and skills
• Understand and follow established workflows and procedures
• Understand and follow policies published in Hilb Employee Handbook

Benefits:

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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