Administration & Support Assistant

NNE Northern New England; Keene (NH); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Life Insurance

Disability (Long-Term & Short-Term)

Medical, Dental, Vision

401(k) with company match

Voluntary benefits including Critical/

Generous PTO

Team of professionals

Job summary

Hilb Group in Keene, NH is seeking an Administration & Support Assistant for an in-office role. You will handle checks, faxes, voicemail, and supplies while supporting meetings, events, and communications with clients and team members.

The ideal candidate is organized, team-oriented, and capable of handling multiple clerical tasks with professionalism in a fast-paced insurance agency environment.

Qualifications

• Minimum high school degree required.
• Strong communications and interpersonal skills.
• Basic knowledge of computer hardware and multiline phone systems.
• Proficiency with Microsoft Office (Word, Excel).
• Familiarity with insurance workflows is preferred but not required.
• Ability to learn new software relevant to the insurance industry.
• Willingness to pursue training and development opportunities.
• Follow established workflows and policies as published in the handbook.

Responsibilities

• Sort, scan, log, and mail incoming checks; communicate payment status to team.
• Distribute faxes and monitor general office voicemail.
• Place orders for office supplies.
• Assist in organizing meetings and events, including meals.
• Manage postage meter and printer/scanner supplies and maintenance.
• Provide admin support such as scanning, printing, and mailing.
• Occasionally assist with data processing projects.
• Answer and direct incoming calls to staff.
• Assist customers and visitors; receive and sort mail.
• Maintain conference room schedule and direct visitors to rooms.

Skills

Communications

Interpersonal skills

Hardware knowledge

Phone systems

Insurance workflows

Software adaptation

Training & development

Workflows & procedures

Policies & handbook

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Office software suite

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Assistant to join our team. This position will report to our agency located in Keene, NH. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

Sort, scan, and log and mail incoming carrier and client checks, communicate with team members regarding payments received Distribute all incoming faxes and monitor general office voicemail Place orders for all office supplies Assist in organizing meetings and office events, including ordering food or refreshments Manage postage meter and printer/scanner supplies and maintenance Provide administrative and clerical assistance such as scanning, printing and mailing Occasionally assist with data processing projects Answer and direct incoming phone calls to appropriate staff Direct and provide assistance to customers and other people visiting the agency Receive, open, sort, and scan incoming mail Sign for all deliveries and other services rendered to the agency Maintain conference room schedule and direct visitors to appropriate rooms

Qualifications

Minimum High School degree Demonstrated communications and interpersonal skills Basic working knowledge of computer hardware setups and multiline phone systems Strong working knowledge of Microsoft Office products including Word and Excel Familiarity with insurance workflows and processes desired but not required Ability to learn and adapt to new and evolving software products relevant to the insurance industry Strive to continuously pursue training and development opportunities to build knowledge and skills Understand and follow established workflows and procedures Understand and follow policies published in Hilb Employee Handbook

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation. Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.