Administrator

Serco Group Plc; United States; Remote; USD 31,000 - 39,000; Full time

Benefits offered by this job

Paid volunteering day

Payroll Giving Scheme

Serco People Fund Charity donations

Job summary

Serco Group Plc is seeking an Administrator for the Confident Futures team. This fully home-based role coordinates diaries, meetings and admin processes for a geographically dispersed team across the West Midlands and Wales, delivering high-quality administrative support and precise record keeping.

You will support Microsoft Teams meetings, manage deadlines, and build strong relationships with colleagues and stakeholders while maintaining confidential information and delivering excellent

Qualifications

• Experience in a PA, Administration or similar support role.
• Excellent time management and organisational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate meetings, team events, appointments and activities across the West Midlands and Wales region.
• Provide high-quality administrative support with accurate record keeping.
• Manage diaries, meeting schedules and communications for teams and stakeholders.

Skills

Administrative Support

Diary management

Microsoft Office

Tools

Microsoft Teams

Outlook

Word

Excel

Job description

As an Administrator in our Confident Futures team, you'll provide vital administrative support to colleagues across the West Midlands and Wales region, helping to ensure the smooth running of services that support participants on their journey towards employment, skills development and greater independence.

This is a fully home-based role, where you'll play a key part in coordinating diaries, meetings, communications and administrative processes for a geographically dispersed team. Your organisation, attention to detail and ability to manage multiple priorities will help ensure colleagues can focus on delivering outstanding support and positive outcomes for participants.

Every interaction and every task you complete contributes to a positive impact on communities. Through effective coordination, excellent customer service and strong administrative support, you'll help create impactful solutions that improve lives and support people to achieve their goals.

What you'll do as an Administrator

• Coordinate meetings, team events, appointments and activities across multiple locations throughout the West Midlands and Wales region.
• Provide high-quality administrative support, ensuring accurate record keeping and timely completion of all administrative tasks.
• Manage diaries, meeting schedules and communications for operational teams and stakeholders.
• Prepare documentation, reports, meeting materials and correspondence as required.
• Support colleagues with Microsoft Teams meetings and online collaboration, including confidently presenting information when required.
• Monitor deadlines, track actions and ensure follow-up activities are completed within agreed timescales.
• Maintain electronic records and systems, ensuring information is accurate, up to date and handled confidentially.
• Build positive working relationships with colleagues and stakeholders, providing a professional and responsive service.
• Support the planning and coordination of meetings and activities across a large geographical area., Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Experience in a PA, Administration or similar support role.

• Highly organised with excellent time management skills and the ability to coordinate multiple priorities effectively.
• Strong attention to detail with the ability to produce accurate work whilst working to deadlines.
• Confident managing a varied workload and adapting to changing priorities.
• Good understanding of the geography across the West Midlands and Wales region, with an appreciation of the challenges of supporting teams across multiple locations.
• Excellent written and verbal communication skills with a professional and approachable manner.
• Strong interpersonal skills and the ability to build positive working relationships with colleagues and stakeholders.
• Confident using Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Comfortable working independently in a remote environment and managing your own workload effectively.
• Confident presenting and communicating through Microsoft Teams.
• A positive attitude, strong customer focus and a proactive approach to problem solving.

Our employee networks support connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities and people from all cultural backgrounds.