Admin VA

Boogieteam; California (MO); À distance; USD 25 000 - 39 000; Temps partiel

Résumé du poste

Boogie Team is seeking a reliable Virtual Administrative Assistant to support a concierge psychiatry practice. You will manage patient messages, coordinate appointments, update patient records, and prepare basic billing documents.

This role emphasizes warm, professional written communication, handling sensitive information carefully, and reliable administrative support. Potential phone support may follow based on experience and needs.

Qualifications

• Previous administrative support experience.
• HIPAA training or understanding of patient privacy.
• Excellent written English and ability to write warm, natural messages.
• Strong attention to detail with patient records, scheduling and billing documents.
• Familiar with EHR systems, email, messaging tools, and scheduling platforms.
• Available for a consistent 2-hour daily block, Monday–Friday, Mountain Time.

Responsabilités

• Respond to patient texts and emails on behalf of the physician using clear, natural, and professional language.
• Manage appointment requests, cancellations, and rescheduling.
• Keep patient information and appointment details accurate and up to date in the electronic health record (EHR) system.
• Prepare receipts, itemized receipts, superbills, and other basic billing documents.
• Coordinate appointments between patients and external providers or contractors.
• Follow the practice's patient privacy procedures and route clinical questions or sensitive concerns to the physician.

Connaissances

Administrative support

HIPAA training

Written English

Attention to detail

EHR familiarity

Privacy compliance

Outils

CRM

EHR systems

Scheduling platforms

Billing software

Description du poste

About the Role

Boogie Team is looking for a reliable, detail-oriented Virtual Administrative Assistant to support a concierge psychiatry practice. You will help keep daily operations organized by managing patient messages, coordinating appointments, updating patient records, and preparing basic billing documents.

This role is a good fit for someone who communicates warmly and professionally, handles sensitive information carefully, and enjoys providing dependable administrative support. The work will focus primarily on written communication, with potential phone support later based on your experience and the practice's needs.

Key Responsibilities

• Respond to patient texts and emails on behalf of the physician using clear, natural, and professional language.
• Manage appointment requests, cancellations, and rescheduling.
• Keep patient information and appointment details accurate and up to date in the electronic health record (EHR) system.
• Prepare receipts, itemized receipts, superbills, and other basic billing documents.
• Coordinate appointments between patients and external providers or contractors.
• Follow the practice's patient privacy procedures and route clinical questions or sensitive concerns to the physician.

Requirements

• Previous administrative support experience.
• HIPAA training or a strong understanding of patient privacy and confidentiality requirements.
• Excellent written English, with the ability to write warm, natural, error-free messages that match the physician's communication style.
• Strong attention to detail when handling patient records, scheduling, and billing documents.
• Comfort using EHR systems, email, messaging tools, and scheduling platforms.
• Reliable availability for a consistent 2-hour daily block, Monday-Friday, in Mountain Time.
• Sound judgment when handling sensitive patient communication and recognizing when to involve the physician.
• Reliable internet connection, a suitable computer, and a private workspace.

Preferred Qualifications

• Administrative experience in healthcare, mental health, psychiatry, or medical office support.
• Experience supporting physicians, psychologists, psychiatrists, therapists, or concierge medical practices.
• Experience preparing superbills, receipts, or insurance-related documentation.
• Familiarity with CRM, phone, or patient messaging platforms.
• Experience coordinating with external providers or contractors.