Admin Support Staff (Floater)

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Tuition reimbursement

Medical coverage

Dental coverage

Vision coverage

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking an Administrative Support Staff to float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations in Western Massachusetts.

You will support day-to-day clinical and administrative operations, greet individuals served, and manage front desk tasks including scheduling and insurance checks. The role requires a High School Diploma or GED, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6+ months of office experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency with email and word processing.
• Experience handling confidential information (preferred).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist with day-to-day clinical and administrative operations.
• Greet individuals served and provide excellent customer service.
• Manage front desk: calls, scheduling, and insurance checks.
• Organize and maintain files ensuring confidentiality.
• Coordinate provider schedules and reminders.
• Process intake paperwork and verify insurance eligibility.
• Maintain a clean and organized work environment.
• Support team by handling mail and responding to inquiries.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Confidential handling

Education

High School Diploma or GED

Tools

Email

Word processing

Office systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Administrative Support Staff to join team and help advance our mission of empowering people to live healthier, more fulfilling lives. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that will float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations. In this role, you'll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

What You'll Do:

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities:

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You'll Bring:

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Schedule:

Full-Time: 40 hours a week Sunday 8:30am-5pm, Monday-Thursday 11:30am-8pm

Pay:

$22/hr. plus $2/hr. shift differential after 5pm and weekends plus .50 bilingual differential