Administrative Support Specialist - Behavioral Health (FT)

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 54,000 - 57,000; Full time

Benefits offered by this job

Generous PTO

403(b)

Tuition reimbursement

Medical coverage

Dental coverage

Vision coverage

Employee assistance program

Job summary

Behavioral Health Network, Inc. is seeking an Administrative Support Staff to float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations in Western Massachusetts.

You will support day-to-day clinical and administrative operations, greet individuals served, and manage front desk tasks including scheduling and insurance checks. The role requires a High School Diploma or GED, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6+ months of office experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency with email and word processing.
• Experience handling confidential information (preferred).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist with day-to-day clinical and administrative operations.
• Greet individuals served and provide excellent customer service.
• Manage front desk: calls, scheduling, and insurance checks.
• Organize and maintain files ensuring confidentiality.
• Coordinate provider schedules and reminders.
• Process intake paperwork and verify insurance eligibility.
• Maintain a clean and organized work environment.
• Support team by handling mail and responding to inquiries.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Confidential handling

Education

High School Diploma or GED

Tools

Email

Word processing

Office systems

Job description

Behavioral Health Network, Inc. is seeking an Administrative Support Staff to float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations in Western Massachusetts.

You will support day-to-day clinical and administrative operations, greet individuals served, and manage front desk tasks including scheduling and insurance checks. The role requires a High School Diploma or GED, strong communication and organizational skills, and the ability to multitask in a fast-paced environment.