Admin Support Specialist

Inside Higher Ed

Greensboro (NC)

On-site

USD 36,153 - 44,187

Full time

14 days+

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Job summary

A public university in Greensboro, North Carolina is seeking an Administrative Support Specialist. The role entails providing technical support to the Bryan Undergraduate Student Services Office, managing communications, and handling various administrative tasks. Ideal candidates should possess a high school diploma, familiarity with social media, and related office experience. This full-time position offers a competitive salary in an engaging academic environment.

Qualifications

High-school diploma or equivalent and one year of related office experience.
Minimum 1-2 years of related office experience preferred.

Responsibilities

Coordinate office communications to Bryan USS constituents.
Manage semester data cleanup and advisor assignments.
Process change of major and admission requests.

Skills

Proficiencies in bulk email platforms

Familiarity with social media posting

Communication skills

Education

High school diploma or equivalent

Tools

Banner

Reporting software

Job description

Position Title

Admin Support Specialist

Requisition Number

S3062

Position Number

002593

Position Classification Title

Administrative Support Spec

Functional Title

Admin Support Specialist

Position Type

Staff

University

UNC Greensboro – a public research university located in Greensboro, North Carolina.

University Overview

UNC Greensboro is among the most diverse, learner‑centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 for net cost by the N.Y. Times and No. 1 for social mobility in North Carolina by The Wall Street Journal. Designated an Innovation and Economic Prosperity University, UNCG is a community‑engaged research institution with a portfolio of more than $67 M in research and creative activity. The university’s 2,600 staff contribute to an annual economic impact for the Piedmont Triad region in excess of $1 B.

Organizational Unit Purpose

The Bryan Undergraduate Student Services and Retention Office (Bryan USS) coordinates and provides academic advising for ~3,500 undergraduate majors in the Bryan School, interpreting the UNCG catalog, monitoring academic progress, and meeting with students individually. It also advises on study abroad, participates in recruitment events, and coordinates graduation activities.

Position Summary

The primary purpose of the Administrative Support Specialist is to provide technical support to the Bryan Undergraduate Student Services Office and assist the Program Director in coordinating office communication, semester data cleanup, change of major requests, admission to major, student worker supervision, graduation awards, recruitment events, and other duties as assigned.

Responsibilities

Key Responsibility: Coordinate office communications

Coordinate office communications to Bryan USS constituents via University email, bulk emailing platforms (currently Emma), social media accounts, and edits to the USS website.
Creating content for monthly BusStop Newsletter.
Creating other content based on office/advisor needs.
Updating existing email campaigns.
Creating and posting content on Facebook and Instagram.
Creating content for building TV monitors.

Key Responsibility: Coordinate and manage semester data cleanup

Identify and update students not assigned to the correct Bryan School advisor.
By the census date, identify CARS majors and update advisor assignments, moving folders, and notifying students.
Train student workers and administrative staff on office processes and record retention regulations.
Run periodic semester reports to ensure correct advisor assignments.
Coordinate annually with Director and Starfish coordinator to assist graduate advising intern.
Create preprinted advising sheets each semester.

Key Responsibility: Process change of major requests

Review and determine student eligibility for requests.
Process requests with the Registrar’s office.
Notify students of decisions.
Create electronic folders and update advisor records using Banner.

Key Responsibility: Coordinate and process admission to major

Run Webfocus report by prescribed deadlines (October 15, March 15, July 15).
Identify students meeting admission qualifications.
Update student records.
Notify students by deadline.
Review provisional admissions, remove ineligible students, and notify accordingly.

Other Key Responsibility: Assist with supervision of student workers

Recruit and select student employees.
Train and supervise to ensure completion of daily tasks.
Co‑supervise graduate or federal work‑study students.

Other Key Responsibility: Assist with Bryan School graduation and student awards

Email degree candidates.
Assist with award engraving and mailing.
Create graduation ceremony program and printing.
Process compensation paperwork for paid participants.

Other Key Responsibility: Assist the coordinating advisor with recruitment events

Support fall/spring open house, showcase, destination, transfer information program, and weekly prospective student sessions.
Assist with promotional materials.

Other Key Responsibility: Other duties as assigned

Backup monitoring Bryan Online email account.
Purchase office supplies.

Minimum Qualifications

High‑school diploma or equivalent and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

Experience: Minimum 1–2 years of related office experience.
Proficiencies: Banner, reporting software, bulk email platforms (e.g., MailChimp or Emma), familiarity with posting to social media platforms.

Alternate Option

If no applicants meet required competency level, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants should upload a cover letter, resume, and list of references (at least three professional references, including one current or previous supervisor). References should include name, company, reference type, email address, and phone number.

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range

$40,170

Department

Business and Econ Student Svcs – 11807

Work Hours

8 A.M. – 5 P.M., Monday – Friday

Months Per Year

Job Family

Secretarial and Clerical

Career Banded Title

Administrative Support Spec

Open Date

01/05/2026

Close Date

01/19/2026

FTE

1.000

FLSA

Non‑Exempt

Key Competencies

Communication – Written: Compose and organize ideas logically in letters, memos, reports, presentations; adapt style to audience; review sensitive materials and edit constructively.
Knowledge – Program: Demonstrate in‑depth knowledge of area of specialization, program, process, or organizational operation; act as resource.
Problem Solving: Recognize, define, and resolve non‑standard problems using procedures, research, and precedents; anticipate and recommend solutions.
Information/Records Administration: Coordinate varied records processing activities requiring application of procedures, policies, and regulations; review information for completeness and accuracy.
Office Technology: Select, understand, and apply software, databases, and specialized equipment.
Communication – Verbal: Present ideas clearly; explain programs, policies, procedures; advise staff and clients.

Physical Effort

Hand movement – repetitive motions (f); finger dexterity (f); reading (f); writing (f); vision – preparing/analyzing figures (o); hearing (f); talking (f).

Work Environment

Inside – closed environment.

Seniority Level